Social contribution・Disaster Support
ZOZO Group is working together with its stakeholders to resolve environmental and social issues by utilizing fashion and technology with the aim of realizing its corporate philosophy of "Inspire the world. Deliver joy every day."
KPI and Results
Our company sets KPIs and monitors performance to contribute to a sustainable local community.
| Sustainability Four Key Actions | KPI | Target | Target year | FY2025 | ||||||
| Contribute to sustainable community development | By 2030, Contribute to the revitalisation of local communities, by 'connecting' with one million next-generation people under 20 years old. | 1 million | 2030 | 743,887 | ||||||
Community Relations
Aiming to "Contribute to sustainable community development," which is one of four Key actions, we are implementing a variety of initiatives in collaboration with everyone, particularly in the regions where we operate.
Comprehensive Collaboration Agreement with Chiba City and Chiba University
In February 2019, we made comprehensive collaboration agreements with Chiba City and Chiba University. The agreement with Chiba City is aimed at promoting collaboration that effectively utilizes the resources and expertise of both parties, enhancing the individuality and attractiveness of the city from both the corporate and administrative perspectives, developing towns that will lead to the future, and further vitalizing the region. The agreement with Chiba University also aims to contribute to local communities by promoting academia and culture and vitalizing local economies through the exchange of human and intellectual resources.
Comprehensive Collaboration Agreement with Chiba City and Chiba University
Participated in the Chiba Entrepreneurship Educational Consortium Seedlings of Chiba, a partnership between industry, academia, and government
We participated in the Chiba Entrepreneurship Educational Consortium Seedlings of Chiba, a partnership between industry, academia, and government. We are working to create opportunities to foster entrepreneurship among children who will lead the next-generation industry.
Comprehensive Collaboration Agreement with Tsukuba City
We concluded an agreement with Tsukuba City, Ibaraki Prefecture, on a comprehensive collaboration agreement related to regional revitalization, support for the next generation, and promotion of SDGs. We will promote the revitalization of local communities and support for the next generation, and aim to contribute to the creation of sustainable communities by implementing initiatives that make use of the resources, know-how, and individuality of both parties in close cooperation.
Job Creation in Local Communities
To contribute to the local economy and strengthen community ties, we actively promote the employment of local talent at our logistics centers. At our logistics centers "ZOZOBASE Narashino" and "ZOZOBASE Tsukuba," we employ a large number of workers who reside in the surrounding areas (Chiba and Ibaraki Prefectures).
ZOZO Connection, a special benefit program for community-based employees
ZOZO provides employees with ZOZO Connections, a system of preferential treatment tailored to local communities as an initiative aimed at creating a sustainable community by cooperating with restaurants in the regions where we operate. Employees receive benefits to revitalize their communities by actively using and returning benefits to stores in their bases. Additionally, an original stamp card program was introduced to encourage employees to use local stores around our company sites. The company provides special benefits to employees who collect a certain number of stamps. We will continuously implement programs to revitalize the local community in cooperation with stakeholders.
Launched "ZOZO Connection," a Special Benefit Program for Community-based Employees
Square in ZOZO
We have set up "Square in ZOZO" in the space in front of our head office, which is open to neighbors as a place for relaxation. The cafe in the adjacent ZOZO STUDIO is also open to the community. It serves as a versatile venue for local events and is welcomed by a wide range of people, from small children to students.
Other Initiatives with Regions
Launched original coffee that appeal of Nishi-Chiba, where ZOZO is headquartered
Boxed Lunches produced in Ibaraki Prefecture at ZOZOBASE Tsukuba Logistics Center
Uniforms Designed by ZOZO for the Boys Volleyball Team in Chiba City
Educational support
Aiming to "Contribute to sustainable community development," which is one of four key actions, we are providing a variety of educational support for the next generation in collaboration with school organizations centered on the regions where we operate.
On-Demand Delivery Classes
We conduct On-Demand Delivery Classes at schools mainly in the regions where we operate. Under the "Sozo Program," which fosters inquiry-based and proactive learning based on our roots in "Sozo" (Imagination and Creation), we deliver a wide variety of classes, including a clothing upcycling program focused on fashion, as well as career education through inquiry learning themed around community development and school uniform.
In FY2025, we delivered classes to approximately 180 schools. Since launching the program in FY2020, we have reached over 500 schools, ranging from elementary schools to universities.
Outreach Classes Supporting the Next Generation Reach 300 Schools in Total
Career-Education Supplementary Textbook
We distribute career education supplementary materials featuring our company profile and core philosophy to public elementary and junior high schools throughout Chiba and Miyazaki Prefectures, as well as parts of Ibaraki Prefecture, including Tsukuba City. These materials reach approximately 170,000 students so far.
Posted on ZOZO's Work in a Career-Education Supplementary Textbook in Chiba
Training support for Teachers
We offer workplace experience training for all public school teachers in Chiba City. The program offers not only hands-on experience with our services and business operations but also workshops themed around the values and mindset we hold. Through this initiative, we aim to support educators who guide the next generation.
Sponsorship Activities
Through various activities related to sports, we aim to Contribute to sustainable community development, which is one of four Key actions.
ZOZOMARINE STADIUM
In December 2016, we acquired the naming rights of Chiba Marine Stadium, which is located in the regions where we operate. The name of the Stadium was changed to the "ZOZOMARINE STADIUM." In collaboration with relevant parties, such as Chiba City and Chiba Lotte Marines, we are planning various plans for regional revitalization.
Earning the naming rights of the Chiba Marine Stadium, and renaming it to “ZOZO Marine Stadium”.
Produced ”Crew Uniforms" for ZOZOMARINE STADIUM Staff
Donation of Former Crew Uniforms from ZOZO Marine Stadium to "FURUGI de WAKU-CHIN"
JEF UNITED ICHIHARA CHIBA
Since 2015, we have sponsored JEF UNITED ICHIHARA CHIBA, a professional soccer club based in Chiba, where we operate. With the cooperation of JEF UNITED ICHIHARA CHIBA, we are engaged in the design of uniforms and goods, and are working to revitalize local communities.
ALTILI CHIBA
We are collaborating as a brand partner with professional basketball club, ALTILI CHIBA, which is based in Chiba, where we operate. In addition to selling original ALTILI CHIBA goods in ZOZOTOWN, we announced the commencement of joint initiatives utilizing our proprietary measurement technology, "ZOZOSUIT," together with the managing company Altiri, Inc., and Chiba University. Through this initiative, we will explore the possibilities of utilizing ZOZOSUIT in the sporting field and aim to contribute to Chiba, where the three parties are based together.
Tegevajaro Miyazaki
We have concluded a Club Vision Promotion Partnership with Tegevajaro Miyazaki, a professional soccer team based in Miyazaki City, where we have our office. We are striving to revitalize local communities mainly through staff at our Miyazaki office, including support for the Academy, which is mainly composed of middle and high school students, and various regional and various measures.
Club Vision Promotion Partnership Agreement with Tegevajaro Miyazaki
Donation / Support / Volunteer
Aiming to "Contribute to sustainable community development," which is one of four Key actions, we provide support activities such as donations and volunteers for various events such as disasters.
Disaster Support
We provide various types of reconstruction assistance, including donations, material support, and sponsorship, to help restore the environment to which many people suffer as soon as possible due to disasters and man-made disasters.
Full donation of sales proceeds from Ukrainian humanitarian charity T-shirts
Joined SEMA, an Emergency-Disaster Response Alliance
Donation for Turkey-Syria Earthquake Relief
Support for child-care facilities
We cooperate with child care facilities located in Chiba City as part of our support for the next generation of children. We engage in exchanges, such as participating in events held within facilities, with the aim of engaging in activities that can support children living in various facilities.
Support Initiative for Children in Foster Care Starting a New Chapter
Cooperation with special support schools
We cooperate with special support schools as an initiative to employ people with disabilities. Logistics centers ZOZOBASE have many employees with disabilities, and many are hired through collaboration with local support agencies and special support schools. In addition to employment, we plan and implement a variety of initiatives in collaboration.
Supporting Children in Out-of-Home Care Through a Fashion Family Sale
We are committed to supporting children whose choices are limited due to their household and living circumstances, including economic factors, by providing opportunities for choice and decision-making through fashion.
As part of these efforts, we hosted the “ZOZO FRIENDSHIP SALE,”, a fashion family sale at the head office of ZOZO in October 2025. The event was held for children in out-of-home care, including those in foster care and residential care facilities in Chiba Prefecture.
Collaborating with 12 apparel companies selling on ZOZOTOWN, the event offered various items at accessible prices. By giving children the opportunity to enjoy fashion, choose clothes they like, and experience shopping, the event aimed to encourage independence and provide opportunities for self-expression through fashion.
Part of the revenue generated from the event will be donated to organizations that support children in out-of-home care.
| Partner Brands | 19 |
| Visitors | 320 people |
| Items Sold | Approximately 1,400 items |
Partner Brands
earth music&ecology、panpantutu、LaceLadies、fäfä、VIS、Catherine Cottage、Sweet Catherine、Confirm、ILL'S、INGNI、BREEZE、après les cours、algy、F.O.KIDS、Seraph、hakka kids、hakka baby、moimoln、me+em select
Volunteer
We conduct a variety of volunteer activities through our business with the aim of "Contribute to sustainable community development," which is one of four Key actions.
"ZOZO Beach Clean Action" Implemented
Community Investment
We consider “Reinforcing cooperation with local communities and developing the next generation” and “Promoting diversity, equity, and inclusion,” identified in our materiality mapping to be important. We are addressing these issues by promoting regional revitalization and making investments from both business and social contribution perspectives.
| Category | Recipient | Amount(JPY) | ||||
|
Next-Generation Development |
KATARIBA (Certified NPO) |
3,780,717 | ||||
|
Childline Support Center (Specified NPO / Certified NPO) |
3,780,717 | |||||
|
Chance for Children (Public Interest Incorporated Association) |
3,780,717 | |||||
|
Support for Child Welfare Institutions |
183,460 | |||||
|
Environmental Conservation and Environmental Education |
National Land Afforestation Promotion Organization (Public Interest Incorporated Association) |
3,780,717 | ||||
|
bridge – Ocean Environmental Education NPO (Specified NPO) |
3,780,717 | |||||
| Research Support |
RIKEN (Institute of Physical and Chemical Research) |
300,000 |
||||
| Reinforce Cooperation with Local Communities | Shintomi Town, Miyazaki Prefecture | 10,000,000 | ||||
| Promote Diversity, Equity and Inclusion | Marriage For All Japan | 250,000 | ||||
| Total | 29,637,045 | |||||