Sustainability Statement

Fashion Connects and Leads us to a Sustainable Future.

We at ZOZO envision a new era of fashion that will improve
our environment and society.

Harnessing the power of imagination, creativity and innovative technologies,
we will prioritize impact above individual gain.

We are committed to solving the challenges our planet faces
by connecting people, technology and fashion in new ways.

We believe in creating a world where fashion enriches our lives,
now and forever.

※Sustainability Statement is approved by the Board of Directors in April 19, 2021

Sustainability Key Actions

  • 1

    Highlight sustainable fashion choices to improve usersʼ experience

    By sharing information, such as the sustainability criteria and production background of a particular garment, ZOZO will provide its customers with better opportunities to purchase sustainable products that are human rights and environmentally friendly.

    Short Term / Labeling of products based on the sustainability criteria of each brand.

    Mid-Long Term / Create a common sustainability standard together with brands, and to provide product information including the production background.

  • 2

    Create a made-to-order platform for zero waste

    ZOZO will build a made-to-order production platform that dramatically reduces waste by avoiding mass production and mass disposal. This manufacturing system will utilize proprietary measurement technologies and various data inputs.

    Short Term / ZOZO will provide its made-to-order platform to select brands in addition to utilizing it for its in-house apparel production and sales.

    Mid-Long Term / ZOZO will provide its made-to-order platform to all brands on ZOZOTOWN and to select users who wish to use this service.

  • 3

    Promote diversity and inclusion among everyone involved in fashion

    ZOZO will actively disseminate information and take initiatives that contribute to creating a society where everyone involved in fashion can fulfill their potential. This includes ZOZOʼs own employees, those leading the fashion industry as well as its next-generation, minorities, apparel manufacturers, people affected by pollution, and, of course, its customers.

    Short Term / Raise diversity awareness and inclusion among ZOZO employees and stakeholders who are closely involved.

    Mid-Long Term / Promote diversity and inclusion by collaborating with partners in the fashion industry and in the value chain to provide and communicate new services.

  • 4

    Contribute to sustainable community development

    By combining fashion and technology, ZOZO will work with its stakeholders to solve environmental and social issues in each region and community, and it will contribute to the revitalization and sustainability of various regions.

    Short Term / Contribute to the resolution of local issues and revitalization in the areas where we operate our business.

    Mid-Long Term / Help solve local issues and revitalize communities beyond our local community and region.

※We are committed to achieving the goals outlined in our Sustainability Statement and Key Actions by 2030.

Sustainability Management Structure

ZOZO Group has held eight committee meetings since its establishment of SDGs Promotion Committee in November 2020 (as of October 28, 2021) chaired by the President and CEO, to promote SDGs management across the Group. In addition, the Communication Design Office, which serves as the secretariat, will work closely with each business division to implement measures, with the aim of achieving key actions.

Board of Directors
Reporting
Supervising
SDGs Promotion Committee

Chairman: President and CEO

Members: Executive Vice President and CFO, Directors and COO, Executive Officers, other officers or employees deemed necessary by the chairman

Observer: Full-time Audit & Supervisory Board Member, External Experts

Secretariat: Communication Design Office

Cooperation
Each Business Division

Basic Environmental Policy(Environmental Policy)

ZOZO Group will contribute to the realization of a sustainable environment by active engagement in maintaining and preserving the environment through our business operations.

  • 1. Realize a Decarbonized Society

    We will make continuous efforts to reduce CO2 by conserving energy, conserving resources, reducing waste, reusing, and recycling.
  • 2. Conservation of Natural Capital

    We will encourage employee participation in environmental conservation activities, promote green procurement, and take environmental measures.
  • 3. Compliance with Laws and Ordinances

    We will comply with all laws, ordinances, international rules and practices related to the environment in Japan and overseas.
  • 4. Cooperate with our Stakeholders

    We aim to realize a sustainable environment by working with a diverse range of stakeholders to resolve environmental issues.
  • 5. Enhance Education and Training

    We will disseminate this policy and environmental issues to all employees and provide education and training.
  • 6. Disclosure of Environmental Information

    We will disclose environmental policies and information and promote transparency.

※Basic Environmental Policy approved by the Board of Directors on October 18, 2021

Basic Human Rights Policy (Human Rights Policy)

ZOZO Group strives to maintain a safe working environment and is engaged in initiatives that respect the human rights and individuality of each employee.

  • 1. Commitment to Human Rights

    We, all officers and employees of ZOZO, Inc. and its group companies (hereinafter “We”), contribute to sustainable social development by respecting human rights in every aspect of our business activities. We have established our approach as the “Basic Human Rights Policy (Human Rights Policy)” and promise to comply with the policy.
  • 2. Reference and Scope

    In accordance with the international principles of human rights, we appreciate and respect cultures and customs of all countries and regions where we conduct our business activities, and strive to avoid involvement in discrimination and the violation of human rights in all business activities. We also require our suppliers and business partners to respect and refrain from infringing human rights in conformity with the aforementioned policies.
  • 3. Respect for Diversity and Prohibition of Harassment

    We respect all people as individuals and do not tolerate discrimination or any disadvantageous treatment on the basis of political beliefs, ideologies, religion, gender, gender identity, sexual orientation, physical features, illnesses, age, nationality, race, ethnicity, etc. We provide equal opportunity in recruitment, evaluation, development, placement, remuneration, promotion, executive appointment, etc., and foster a work environment in which our diverse workforce can play an active role.
    In addition, we do not tolerate discrimination or harassment of any kind, and take continued preventive measures, such as through regular employee education.
  • 4. Prohibition of Forced Labor and Child Labor

    To protect basic human rights, we forbid the use of any and all forced labor or child labor, and engage in business activities adhering to all compliance requirements.
  • 5. Management of Working Hours and Wages

    We stipulate appropriate working hours, break time, overtime hours, late-night work, day offs, and vacation in our rules of employment in accordance with the Labor Standards Act and labor-management agreements. In compliance with legal requirements, we also stipulate minimum wage, legal benefits and deductions, overtime work, etc., in our pay regulations, and make payments directly to our employees.
  • 6. Respect for the Freedom of Association and the Exercise of the Right to Collective Bargaining

    We respect the rights of employees to form trade unions based on the employees’ own wills and the right to choose whether or not to participate. We authorize the exercise of collective bargaining right in an effective manner, and shall negotiate in good faith through constructive dialog with labor representatives.
  • 7. Maintenance of Employees’ Safety and Health

    We exercise due care to maintain our employees’ physical and mental health and strive to secure safe and healthy workplace environments. We comply with the laws, regulations, and rules related to safety and health, and work to maintain this by adopting appropriate measures to address health risks.
  • 8. Freedom of Expression and Privacy Protection

    We recognize freedom of expression and privacy protection in telecommunications and the Internet, and in communications on social media. We take the utmost care not to infringe on such rights. In addition, we serve all our users in a fair and equitable manner and provide safe and convenient services.
  • 9. Initiatives and Structure to Respect Human Rights

    We construct mechanisms for effective countermeasures by establishing human rights reporting desks to prevent human rights violations. We conduct human rights due diligence to assess the impact of business activities on human rights, continuously monitor the impact, and report to the stakeholders. In the unlikely event that business activities should have a negative impact on human rights, we shall respond appropriately using fair and equitable remedial actions to mitigate and resolve such effects.
  • 10. Communication

    Under the Z Holding’s Risk Management Committee which includes the co-chief executive officers, the Human Rights Working Group is responsible for the promotion of human rights initiatives. The Working Group promotes the Basic Human Rights Policy (HR policy) to all officers, employees and external stakeholders and actively conducts human rights awareness activities.

※Basic Human Rights Policy approved by the Board of Directors on October 18, 2021

Communication with Stakeholders

We aim to increase our corporate value through promoting Key Actions, by closely communicating with our stakeholders to address issues and reflect them in our business operation.

Stakeholders
Customers
Our Relations
Our Customer Support Center has a central philosophy of "becoming a friend with our customers." We strive daily to support and make our customers smile as if we help out friends.
Means of communication
  • ・Social Networking Service Pages
  • ・Contact Points for Inquiries
Stakeholders
Shareholders and Investors
Our Relations
Aiming to be a company trusted by the shareholders and investors, we strive to practice corporate management that meets their expectations and to disclose corporate information in a timely and appropriate manner.
Means of communication
  • ・General Meeting of Shareholders
  • ・Financial results briefing
  • ・Individual interviews in IR activities
  • ・Website
  • ・Sustainability Report
Stakeholders
Business partners
Our Relations
Encouraging mutual development by building good and healthy relationships with our business partners through fair and equitable transactions.
Means of communication
  • ・Website
  • ・Communication through Transactions
  • ・Receipt and shipment of product
Stakeholders
Employees
Our Relations
Creating and offering a workplace where motivates each employee to demonstrate his or her individuality, and demonstrate his or her power of creativitity and imagination.
Means of communication
  • ・Training programs
  • ・Seminar
  • ・Pulse Survey
  • ・Internal and external consultation desks
  • ・Company intranet, the company newsletter
Stakeholders
Local communities
Our Relations
Contributing to the vitalization of local communities and the realization of sustainable communities by working to resolve environmental and social issues, mainly in regions where we have bases.
Means of communication
  • ・Dialogue and cooperation with local governments
  • ・Educational collaboration with school organizations and educational boards
  • ・Cooperation with local facilities
Stakeholders Our Relations Means of communication
Customers Our Customer Support Center has a central philosophy of "becoming a friend with our customers." We strive daily to support and make our customers smile as if we help out friends.
  • ・Social Networking Service Pages
  • ・Contact Points for Inquiries
Shareholders and Investors Aiming to be a company trusted by the shareholders and investors, we strive to practice corporate management that meets their expectations and to disclose corporate information in a timely and appropriate manner.
  • ・General Meeting of Shareholders
  • ・Financial results briefing
  • ・Individual interviews in IR activities
  • ・Website
  • ・Sustainability Report
Business partners Encouraging mutual development by building good and healthy relationships with our business partners through fair and equitable transactions.
  • ・Website
  • ・Communication through Transactions
  • ・Receipt and shipment of product
Employees Creating and offering a workplace where motivates each employee to demonstrate his or her individuality, and demonstrate his or her power of creativitity and imagination.
  • ・Training programs
  • ・Seminar
  • ・Pulse Survey
  • ・Internal and external consultation desks
  • ・Company intranet, the company newsletter
Local communities Contributing to the vitalization of local communities and the realization of sustainable communities by working to resolve environmental and social issues, mainly in regions where we have bases.
  • ・Dialogue and cooperation with local governments
  • ・Educational collaboration with school organizations and educational boards
  • ・Cooperation with local facilities

Co-creation and Collaboration with Suppliers

ZOZO Group is always aware of social and environmental impacts of the business and services, and always works towards to demonstrating Sustainability Statement "Fashion Connects and Leads us to a Sustainable Future" through our supply chain collaboration and co-creation with our business partners including brands at ZOZOTOWN. Including brands at ZOZOTOWN and business partners that make up our supply chain.

Relationship with the brands

We evaluate the various conditions such as brand image, product lineup, revenue size etc. fairly to select business partners. At the time of starting business transaction, we require brands to make the representations and warranty for products to be supplied are appropriately manufactured in accordance with the relevant laws, no risk of unfairly harming the rights of the third party, and brands have no relation with any antisocial forces.
In addition, we prohibit any products that may violate human rights, disrupt social order, or use other people's nominations, photographs, portraits, trademarks, works, etc., without permission.

Production

Multi-size (MS)

Our exclusive service ”Multi-size“ offers a variety of sizes of clothings based on measurement data supported by brands, and helps customers to find an ideal size for you. We incorporate an eco-friendly business model to suppress an excess inventory, and many products are produced by made-to-order production.

YOUR BRAND PROJECT Powered by ZOZO

In our D2C business, YOUR BRAND PROJECT Powered by ZOZO, we collaborate with talented individuals and unite as one. We back up all of the processes and funds required for them to launch their brands from product planning to manufacturing, sales, logistics, and customer support. This project incorporates a number of sustainable and ethical materials, including organic materials and recycled fibers. Moreover, some products are produced by multi-size' made-to-order production, and helps promote a system of reducing mass production and mass disposal. In the time anyone has access to a variety of platforms and opportunities to express themselves in various fields through the public and social media, we will continue to uplift the fashion industry while focusing on sustainability as an online fashion retail website that not only to "sell" but also "create" products.

Logistics

YAMATO TRANSPORT Co., Ltd.

We completely outsource the last mile delivery operations, which are essential to our e-commerce business. In recent years, the transportation industry has faced issues such as labor shortages and an increase in a number of requests for re-delivery of parcels. We have been working with delivery companies to improve customer service and reduce a number of re-delivery.
In August 2017, we launched the first service in the e-commerce industry to select an option of "locker pick-up," which allows customers to pick up their order from ZOZOTOWN from express delivery lockers.
In June 2020, we launched "package drop service" that allows customers to select preferred locations and dates for each delivery, for carriers to drop a package which enables customers to receive products on a non-face-to-face basis. However this non-face-to-face "package drop service" used to be concerned by some customers from a security point of view since packages with an attached slip of personal information written to be left outside. In June 2021, we introduced a method to reduce the risk of personal information leaks by issuing two-dimensional coding of the slip so that it makes it more convenient and safe for customers to use "package drop service."

Prologis, Inc.

We lease the majority of our logistics centers "ZOZOBASE" (total floor space of approximately 320,000 square meters) with a logistics facility from Prologis. We currently have several centers located in Narashino City, Chiba Prefecture, and Tsukuba City, Ibaraki Prefecture. Sites contracted after 2017 are equipped with LED lighting and human sensors, which are also environmentally conscious. In addition, the air conditioners are fully equipped in each floor to make a comfortable working environment for the employees. We will continue to maintain even better relationships and ensure to keep the logistics centers secure and safe.

Editorial Policy

This sustainability page reports ZOZO Group's sustainabi​lity-relat​ed​ information. In order to build better relationships with our stakeholders, we ensure to disclose information, focusing on ESG information.

Issuer
ZOZO, Inc.
Date of publication
October 27, 2021
Target period
Fiscal 2020 (April 2020 to March 2021)
※some of the results of activities in fiscal 2021 are also included.
Contact Information
Please contact us for inquiries.
Issuer ZOZO, Inc.
Date of publication October 27, 2021
Target period Fiscal 2020 (April 2020 to March 2021)
※some of the results of activities in fiscal 2021 are also included.
Contact Information Please contact us for inquiries.