Sustainability

ESG Data

ESG Data

ESG Data

This page provides data related to ESG (Environmental, Social, and Governance) in our business activities, organized by categories and consolidated.

Coverage of companies covered in this report
ZOZO Corporation, ZOZONEXT Corporation

Coverage ratio
Environmental and governance items are calculated based on the sales revenue ratio of each group company that makes up the ZOZO Group.
Social items are calculated based on the ratio of the number of employees comprising the ZOZO Group.

ESG Data

Environment
Social
Governance

Environment

  • Scrollable
ItemsFY2022FY2023Coverage
Total CO2 emissions (Scope 1 & 2)(t-CO2) 619 271 100%
Total CO2 emissions (Scope 1 & 2 & 3)(t-CO2)* 403,672 224,864 100%
CO2 emissions (Scope 1 & 2) per unit of net sales(t-CO2/Millions of JPY) 0.003 0.001 100%
CO2 emissions (Scope 1 & 2 & 3) per unit of net sales(t-CO2/Millions of JPY)* 2.20 1.14  100%
Scope 1 (t-CO2) 30 34 100%
Gas (㎥) 0 0 100%
Diesel fuel (kl) 0 6 100%
Heavy oil (kl) 0 0 100%
Kerosene (kl) 0 0 100%
Gasoline (kl) 13 8 100%
Scope 2 Market Based (t-CO2) 589 237 100%
Scope 2 Location Based (t-CO2) 9,439 12,252 100%
Hot water/cold water (GJ) 179 205 100%
Electricity (kWh) 21,725,227 27,946,914 100%
Scope 3 (t-CO2)** 403,048  224,593 100%
Gross CO2 emissions (Scope 3) per unit of net sales(t-CO2/Millions of JPY)* 2.14 1.14 100%
Category 1 : Purchased goods and services 44,906 46,673 100%
Category 2 : Purchased capital goods※1 32,444 77,223 100%
Category 3 : Purchased fuel/energy not included in Scope 1 or 2 1,488 1,913 100%
Category 4 : Upstream transportation and distribution** 72,328 71,625 100%
Category 5 : Waste generated in operations** 222 275 100%
Category 6 : Business travel 913 1,378 100%
Category 7 : Employee commuting** 886 1,505 100%
Category 8 : Upstream leased assets 1,453 1,109 100%
Category 9 :  Downstream transportation and distribution 0 100%
Category 10 : Processing of sold products 0 100%
Category 11 : Use of sold products※2 227,821 100%
Category 12 : End-of-life treatment of sold products** 20,588 22,892  100%
Category 13 : Downstream leased assets 0 0 100%
Category 14 : Franchises 0 100%
Category 15 : Investments 0 100%
Total energy consumption (GJ) 212,723 273,536 100%
CO2 emission per energy consumption (t-CO2/GJ) 0.047 0.047 100%
Total energy consumption intensity (GJ per million yen) - 1.39 100%
Renewable energy consumption (GJ) 194,895 267,557 100%
Ratio of renewable energy (%) 91.9% 98.1% 100%
Renewable energy consumption intensity - 1.36 100%
Water consumption (㎥)Overall water consumption (㎥) 27,618 34,924 100%
Of which, consumption of city water (㎥)** 26,074 31,905 100%
Of which, sewage consumption (㎥)** 1,544 2,816 100%
Water consumption per unit of net sales (㎥/Millions of JPY)* 0.15 0.18 100%
Average PUE of data centers 1.5 1.6 100%
Total waste (t)** 6,647 6,921 100%
Amount of waste recycled (t)** 6,647 6,921 100%
Final disposal of waste (t)** 0.23 0.08 100%
Total emissions of waste per unit of net sales (t/Millions of JPY)** 0.036 0.035 100%
Final disposal of waste per unit of net sales(t/Millions of JPY)** 0.00 0.00 100%
Recycling rate of waste** 99.9% 99.9% 100%
Green purchasing ratio※4 26.7% 21.0% 100%
Total paper used (t) 24.5 30.7 100%
Environmental Investment (JPY)※5

6,581.5

million JPY

8,483.2

million JPY

100%
Number of environmental fines and penalties  0 0 100%
Amount of environmental fines and penalties(JPY) 0 0 100%

*Expanded disclosure information.
**Revised calculation logic for FY2022.
ZOZO Corporation has undergone a three-party verification covering "greenhouse gases, energy, water, and industrial waste" by the Japan Quality Assurance Organization (JQA), with the aim of enhancing the reliability of objective evaluation and calculation of environmental data.
※ Certified as part of the SoftBank Group Corp., including ZOZO

  1. Category 2: Temporarily increased due to the introduction of automation equipment at logistics center "ZOZOBASE."
  2. Category 11: Excluded from calculation starting fiscal year 2023.
  3. Green purchasing ratio covers OA, PC, household goods, and stationery/office supplies.
  4. Includes the amount of goods purchased from customers through the ZOZOUSED service, the cost of introducing renewable energy electricity, and the cost of introducing environmentally friendly materials.

Social

  • Scrollable
ItemsFY2022FY2023Coverage
Number of employees: Ratio of male to total, ratio of female to totalTotal 1,503 1,644 100%
Male (%) 879
(58.5%)
954
(58.0%)
100%
Female (%) 624
(41.5%)
690
(42.0%)
100%
Number of employees in JapanTotal 1,503 1,644  100%
Number of employees overseasTotal 0 0 100%
Number of employees in managerial positions; gender compositionsTotal 320 327  94.3%
Male (%) 251
(78.4%)
 248 
(75.8%)
94.3%
Female (%) 69
(21.6%)
79 
(24.2%)
94.3%
Non-Japanese (%)* 2
(0.6%)
3
(0.9%)
94.3%
Gender composition by job titleExecutive officer
Male (%)
4
(80.0%)
7
(87.5%)
94.3%
Executive officer
Female (%)
1
(20.0%)
1
(12.5%)
94.3%
Senior manager or higher
Male (%)
89
(88.1%)
95
(87.2%)
94.3%
Senior manager or higher
Female (%)
12
(11.9%)
14
(12.8%)
94.3%
Manager (section chief)
Male (%)
146
(72.3%)
166
(75.8%)
94.3%
Manager (section chief)
Female (%)
56
(27.7%)
53
(24.2%)
94.3%
Number of employees and gender composition by job category
(revenue generating divisions) ※1
Total
Male (%)
184
(43.5%)
192
(42.5%)
100%
Total
Female (%)
239
(56.5%)
260
(57.5%)
100%
Senior manager or higher
Male (%)
29
(82.9%)
24
(80.0%)
100%
Senior manager or higher
Female (%)
6
(17.1%)
6
(20.0%)
100%
Manager (section chief)
Male (%)
38
(66.7%)
39
(65.0%)
100%
Manager (section chief)
Female (%)
19
(33.3%)
21
(35.0%)
100%
Number of employees and gender composition by job category
(STEM divisions) ※1
Total
Male (%)
373
(78.5%)
392
(83.4%)
100%
Total
Female (%)
102
(21.5%)
78
(16.6%)
100%
Senior manager or higher
Male (%)
36
(97.3%)
30
(100%)
100%
Senior manager or higher
Female (%)
1
(2.7%)

(0%)

100%
Manager (section chief)
Male (%)
65
(87.8%)
64
(88.9%)
100%
Manager (section chief)
Female (%)
9
(12.2%)
8
(11.1%)
100%
Number of employees and gender composition by job category
(Other divisions) *
Total
Male (%)
322
(53.2%)
370
(51.2%)
100%
Total
Female (%)
283
(46.8%)
352
(48.8%)
100%
Senior manager or higher
Male (%)
34
(85.0%)
44
(84.6%)
100%
Senior manager or higher
Female (%)
6
(15.0%)
8
(15.4%)
100%
Manager (section chief)
Male (%)
50
(65.0%)
59
(60.8%)
100%
Manager (section chief)
Female (%)
28
(35.0%)
38
(39.2%)
100%
Number of highly specialized personnel*Total 78 103  100%
Research staff (basic research/technical research) 13 11 100%
Number of AI Specialist 14 43 100%
Number of Data scientist 51 49 100%
Number of managerial appointments: Ratio of males to total, Ratio of females to totalTotal 47 46  100%
Male (%)* 39
(83.0%)
25
(54.3%)
100%
Female (%)* 8
(17.0%)
21
(45.7%)
100%
Number of non-Japanese employees in Japan (% to total employees): gender
composition (%)
Total 39
(2.6%)
48
(2.9%)
100%
Male (%) 22
(1.5%)
26
(1.6%)
100%
Female (%) 17
(1.1%)
22
(1.3%)
100%
Number of new employees recruited in JapanTotal 178 223  100%
Male (%) 105
(59.0%)
130
(58.3%)
100%
Female (%) 73
(41.0%)
93
(41.7%)
100%
Number of newly graduated employees recruited in JapanTotal 51
(28.7%)
45
(20.2%)
100%
Male (%) 27
(52.9%)
24
(53.3%)
100%
Female (%) 24
(47.1%)
21
(46.7%)
100%
Number of mid-career employees recruited in JapanTotal (%) 127
(71.3%)
178
(79.8%)
100%
Male (%)* 78
(61.4%)
106
(59.6%)
100%
Female (%)* 49
(38.6%)
72
(40.4%)
100%
Number of foreign nationals among new graduates and mid-career hiresTotal (%) 73 10  100%
Number of new graduated hires (%) 2
(3.92%)

(70.0%)
100%
Number of mid-career hires (%) 5
(3.94%)

(30.0%)
100%
Number of employees with disabilitiesTotal 131 137.5 100%
Male 65
(49.2%)
69
(50.2%)
100%
Female 66
(50.8%)
68.5
(49.8%)
100%
Percentage of employees with disabilities in overall workforce*All employees (%) 2.32% 2.80% 100%
Number of post-retirement employees rehiredTotal 0 0 100%
number of temporary employeesTotal 4,481 4,502  100%
Male 1,136
(25.3%)
1,108
(24.6%)
100%
Female 3,345
(74.7%)
3,394
(75.4%)
100%
Contract employees 6
(0.1%)
2
(0.04%)
100%
number of non-permanent employeesTotal 1,324 1,598  100%
Temporary staff 1,052
(79.4%)
1,405
(87.9%)
100%
Subcontract employee 272
(20.6%)
193 
(12.1%)
100%
Percentage of employees who are contract or temporary staff*Total (%) - 78.2% 100%
Number of employees switched from non-permanent to permanent employmentTotal 27 100%
Male 11
(40.7%)
2
(28.6%)
100%
Female 16
(59.3%)

(71.4%)
100%
Number of departing employeesTotal 79 50 100%
Male 23 35 100%
Female 56 15 100%
Under 30 Total 24 17 100%
30 - 39 Total 43 22 100%
40 - 49 Total 8 10 100%
50 - 59 Total 3 1 100%
60 and above Total 1 0 100%
Personal circumstances 77
(97.4%)
50
(100%)
100%
Corporate circumstances 0 0 100%
Number of Transfer to another group company 1
(1.3%)
0 100%
Other 1
(1.3%)
0 100%
Retirement rateTotal 5.3% 3.3% 100%
Male 1.6% 2.3% 100%
Female 3.7% 1.0% 100%
Under 30 Total 1.6% 1.1% 100%
30 - 39 Total 2.9% 1.5% 100%
40 - 49 Total 0.6% 0.7% 100%
50 - 59 Total 0.2% 0.1% 100%
60 and above Total 0.1% 0.0% 100%
Personal circumstances 5.1% 3.3% 100%
Corporate circumstances 0% 0% 100%
Transfer to another group company 0.1% 0% 100%
Other 0.1% 0% 100%
Average employment yearsAll employees 6.0 6.1 100%
Male 6.1 6.2 100%
Female 5.8 6.0 100%
Average ageAll employees 33.3 33.9 100%
Male 34.1 34.8 100%
Female 32.3 32.8 100%
Employees by age: Ratio of males and females to totalUnder 30 Total 488 482  100%
Under 30
Male (%)
246
(50.4%)
230
(47.7%)
100%
Under 30
Female (%)
242
(49.6%)
252
(52.3%)
100%
30 - 39 Total 750 825  100%
30 - 39
Male (%)
444
(59.2%)
489
(59.3%)
100%
30 - 39
Female (%)
306
(40.8%)
336 
(40.7%)
100%
40 - 49 Total 248 308  100%
40 - 49
Male (%)
178
(71.8%)
218
(70.8%)
100%
40 - 49
Female (%)
70
(28.2%)
90
(29.2%)
100%
50 - 59 Total 13 18  100%
50 - 59
Male (%)
8
(61.5%)
9
(50.0%)
100%
50 - 59
Female (%)
5
(38.5%)
9
(50.0%)
100%
60 and above Total 3 100%
60 and above
Male (%)
2
(66.7%)
1
(50.0%)
100%
60 and above
Female (%)
1
(33.3%)
1
(50.0%)
100%
Recruitment costMillions of JPY 109 213  100%
Average recruiting cost per person(JPY thousand) 534 956  100%
Parcentage of recruitment from internal sourcesInternal transfer, etc. (%) 3.8% 6.3% 100%
Average annual salary of directors (basic salary only)Total(JPY thousand) 31,881 36,816  100%
Male (JPY thousand) 31,881 36,816  100%
Female (JPY thousand) - - 100%
Average annual salary of directors (basic salary + bonus)Total(JPY thousand) 41,366 50,176  100%
Male (JPY thousand) 41,366 50,176  100%
Female (JPY thousand) - - 100%
Average annual salary of employees in managerial positions (basic salary
only)**※2
Total(JPY thousand) 8,249 9,599  100%
Male (JPY thousand) 8,712 10,122  100%
Female (JPY thousand) 6,600 7,919  100%
Average annual salary of employees in managerial positions (basic salary +
bonus)** ※2

Total(JPY thousand)

9,821 10,976  100%
Male (JPY thousand) 10,308 11,544  100%
Female (JPY thousand) 8,152 9,152  100%
Average annual salary of employees in non-managerial positions (basic
salary only) **
Total(JPY thousand)* 4,109 4,582  100%
Male (JPY thousand) 4,542 5,129  100%
Female (JPY thousand) 3,620 3,963  100%
Average annual salary of employees in non-managerial positions (basic
salary + bonus) **
Total(JPY thousand)* 5,475 5,673  100%
Male (JPY thousand) 5,963 6,263  100%
Female (JPY thousand) 4,923 5,007  100%
Average annual salary (base salary only) for non-management to executive officersTotal(JPY thousand) 5,229 5,752  100%
Male (JPY thousand) 5,984 6,652  100%
Female (JPY thousand) 4,136 4,507  100%
Average annual salary (base salary + bonus) for non-management to executive officers*Total(JPY thousand) 6,651 6,914  100%
Male (JPY thousand) 7,471 7,878  100%
Female (JPY thousand) 5,465 5,580  100%
Average median annual salary of non-management to executive officers**Male (JPY thousand) 6,545 7,715 100%
Female (JPY thousand) 5,345 5,495 100%
Ratio of CEO's remuneration to average annual salary of employeesRatio by average
<CEO: Employee>
13:1 13:1 100%
Wage differential between men and women※3All employees (%) 59.4% 56.4% 94.3%
Permanent  employees (%) 73.2% 73.0% 94.3%
Non-permanent  employees (%) 103.8% 103.9% 94.3%
Global gender pay gap*Permanent  employees (%) - 73.0% 100%
Median global gender pay gap*Permanent  employees (%) - 81.0% 100%
Number of employees using childcare systems**Total 114 132 100%
Male 20
(17.5%)
31
(23.5%)
100%
Female 94 
(82.5%)
101
(76.5%)
100%
Percentage of full-time employees taking childcare leaveMale (%) 37.0% 63.3% 100%
Female (%)** 126.1% 106.7% 100%
Percentage of returning to work** 46.9% 47.3% 100%
Percentage of non-regular employees taking childcare leaveMale (%) 100% 77.8% 94.3%
Number of employees using reduced working hours system for childcareTotal 21 21 100%
Male 0 0 100%
Female 21 21 100%
Number of employees using sick/elderly family members care leaveTotal 0 1 100%
Male 0 1 100%
Female 0 0 100%
Number of employees using reduced working hours system for sick/elderly family members Total 0 0 100%
Male 0 0 100%
Female 0 0 100%
Utilization of paid leaveAll employees (%) 79.9% 85.0% 100%
Annual total working hours (average per employee)**Hours 1,853  1,857  100%
Annual hours of overtime worked (average per employee)**Hours 212 164 100%
Number of employees using work-from-home systemTotal 1,423 1,528  100%
Overall utilization rate 94.7% 92.9% 100%
Number of employees on leave due to non-work-related illness or injuryTotal 34 41 100%
Male 15
(44.1%)
20
(48.8%)
100%
Female 19
(55.9%)
21
(51.2%)
100%
Ratio of Incidence of industrial accidents resulting in leave**All employees (%) 0.2% 0.3% 100%
Number of lost-time injuries per million hours worked*Total - 2.94 100%
Number of lost-time injuries for contract employees per 200,000 hours worked*Total - 0 100%
Employee injury frequency rate per 200,000 hours*Total - 2.72 100%
Ratio of incidence of industrial accidents**All employees (%) 1.1% 1.5% 100%
Number of work-related fatalities for employeesTotal - 0 100%
Number of work-related fatalities for contractorsTotal - 0 100%
Parcentage of employees taking stress checkAll employees (%) 64.5% 78.8% 100%
Parcentage of employees taking harassment checkAll employees (%) 100% 100% 100%
Parcentage of employees taking regular medical checkupsAll employees (%) 87.7% 96.5% 100%
Parcentage of employees with remarks in their medical checkups All employees (%) 24.7% 23.3% 100%
Total hours spent on capacity building training for employees**Total (hours) 24,636 19,843  100%
Average training hours per employee (result)hours 49 12  100%
Total cost of training/human resource development*JPY 6,872,908 12,056,668 100%
Average training cost per employee (result)**JPY 4,751 7,334  100%
Average training hours per managerhours - 9.64 100%
Average training hours per non-managerhours - 12.93 100%
Average training cost per managerJPY - 13,540 100%
Average training cost per non-managerJPY - 5,974 100%
Average participation rate in engagement survey*Average Attendance Rate (%) 91% 92% 100%
Percentage of highly engaged employees*Ratio (%) 53% 68% 100%

*Expanded disclosure information.
**Revised calculation logic for FY2022.

  1. Revenue generating divisions refer to divisions in charge of sales + planning/business development, and STEP divisions refer to engineers and designers.
  2. Management positions range from section chiefs to executive officers.
  3. Percentage of average annual salary for women divided by average annual salary for men.

Governance

  • Scrollable
ItemsFY2022FY2023Coverage
Number of whistle-blowing reports 11 11 100%
Number of legal actions related to corruption, bribery, etc. 0 0 100%
Political contributions 0 0 100%
Income tax expense recorded in Consolidated Statement of Profit or Loss (JPY)  ※1 17,214 million JPY

16,010

million JPY

100%
Number of violations against codes of business conduct and ethical standardsNumber of fraudulent business          0 0 100%
Number of security violation         0 0 100%
Number of neglect of duty         0 0 100%

Number of Conflicts of Interest Cases*

- 0 100%

Number of Money Laundering Cases*

- 0 100%

Number of Insider Trading Cases*

- 0 100%

Number of disciplinary action

0 0 100%

Other

0 0 100%
Number of violations related to human rights abuse and harassment Number of harassment 0 0 100%
Number of disciplinary action         0 0 100%
Number of Employees Dismissed for Corruption Prevention Issues* - 0 100%
Number of information leaks - 0 100%
Parcentage of employees taking compliance e-learning         100% 100% 100%

*Expanded disclosure information.

  1. We fulfill our tax obligation appropriately for the development of our nation and the regions in which our offices are located. 

Please refer here for details on the composition of officers and their remunerations.

Guidelines Comparison Tables (SASB, GRI)

SASB

We organize and disclose information based on SASB standards provided by the U.S. Sustainability Accounting Standards Board (SASB).

TopicAccounting MetricCodeDisclosed Materials
Environmental Footprint of Hardware Infrastructure
  1. Total energy consumed,
  2. percentage grid electricity,
  3. percentage renewable
CG-EC-130a.1 ESG data(Environment)
  1. Total water withdrawn,
  2. total water consumed,
percentage of each in regions with High or Extremely High Baseline Water Stress
CG-EC-130a.2 ESG data(Environment)
Initiatives to Conserve Water Resources
Discussion of the integration of environmental considerations into strategic planning for data center needs CG-EC-130a.3 Not disclosed
Data Privacy & Advertising Standards Number of users whose information is used for secondary purposes CG-EC-220a.1 Not disclosed
Description of policies and practices relating to behavioral advertising and user privacy CG-EC-220a.2 ZOZO Group PrivacyPolicy
Data Security Description of approach to identifying and addressing data security risks, including use of third-party cybersecurity standards CG-EC-230a.1 Information Security
  1. Number of data breaches,
  2. percentage involving personally identifiable information (PII),
  3. number of users affected
CG-EC-230a.2 ESG data(Governance)
Employee Recruitment, Inclusion & Performance Employee engagement as a percentage CG-EC-330a.1 ESG data(Social)
Diversity, Equity & Inclusion
List of Training Programs Implemented in Fiscal 2023
  1. Voluntary and
  2. Involuntary all employee turnover
CG-EC-330a.2 ESG data(Social)
Percentage of (1) gender and (2) diversity group representation
(a) Executive management
(b) Non-executive management executives
(c) Technical employees; and (d) All other employees
CG-EC-330a.3 ESG data(Social)
Diversity, Equity & Inclusion
H-1B visa acquisition rate for technical staff CG-EC-330a.4 Labor Practices
Packaging and Delivery of Merchandise Greenhouse Gas (GHG) Footprint for Merchandise Shipments CG-EC-410a.1 ESG data(Environment)
Discussion of strategies for reducing environmental impact through product delivery CG-EC-410a.2 Sustainability Management Structure
Logistics
Company-defined indicators of user activity CG-EC-000.A Result Summary
  1. Data capabilities
  2. Ratio of outsourcing
CG-EC-000.B Not disclosed
Number of shipments CG-EC-000.C Result Summary

GRI

GRI(Global Reporting Initiative) The pages listed under the Sustainability Reporting Standards section are shown below.

GRI Standards Content IndexWebsite
201 Economic Performance

Basic Policy

Financial Highlights

Benefits and Welfare

Community Investment

202 Market Presence -
203 Indirect Economic Impacts

Social Contribution Activities

Community Investment

204 Procurement Practices ZOZO Sustainability Procurement Policy
205 Anti-corruption

Anti-Corruption and Corporate Ethics
List of Training Programs Implemented in Fiscal 2023

Code of Conduct

ESG data(Governance)

206 Anti-competitive Behavior

Anti-Corruption and Corporate Ethics

Code of Conduct

ESG data(Governance)

207 Tax Tax policy
301 Materials

Packing materials
Packaging

302 Energy Climate Change
ESG data(Environment)
303 Water

Natural Capital

ESG data(Environment)

304 Biodiversity

Biodiversity
ESG data(Environment)

305 Emissions

Climate Change

ESG data(Environment)

306 Effluents and Waste

Waste Reduction

ESG data(Environment)

307 Environmental Compliance ESG data(Environment)
308 Supplier Environmental Assessment -
401 Employment Labor Practices
ESG Data(Social)
402 Labor / Management Relations Establishment of Employee Representatives
403 Occupational Health and Safety Labor Practices
ESG Data(Social)
404 Training and Education List of Training Programs Implemented in Fiscal 2023

ESG Data(Social)

405 Diversity and Equal Opportunity ESG Data(Social)

Diversity, Equity & Inclusion

406 Non-discrimination Diversity, Equity & Inclusion
Compliance
Basic Human Rights Policy
407 Freedom of Association and Collective Bargaining

Basic Human Rights Policy

Establishment of Employee Representatives

408 Child Labor

Basic Human Rights Policy

ZOZO Sustainability Procurement Policy

409 Forced or Compulsory Labor

Basic Human Rights Policy

ZOZO Sustainability Procurement Policy

410 Security Practices -
411 Rights of Indigenous Peoples -
412 Human Rights Assessment

Basic Human Rights Policy

ESG data(Governance)
413 Local Communities

Social Contribution Activities

FUTURE FOR YOU

Community Investment

414 Supplier Social Assessment Communication with Stakeholders
Supply Chain Due Diligence
Supply Chain Management
415 Public Policy ESG data(Governance)
416 Customer Health and Safety Information Security
ESG data(Governance)
Improving service quality
417 Marketing and Labeling ZOZO Group PrivacyPolicy
Improving Service Quality
418 Customer Privacy Information Security
ZOZO Group PrivacyPolicy
419 Socioeconomic Compliance ESG data(Governance)