Sustainability

ESG Data

ESG Data

This page provides data related to ESG (Environmental, Social, and Governance) in our business activities, organized by categories and consolidated.

Coverage of companies covered in this report
ZOZO, Inc., ZOZONEXT, Inc., ZOZO U.K. Limited, LYST Ltd.

Coverage ratio
Environmental and governance items are calculated based on the sales revenue ratio of each group company that makes up the ZOZO Group.
Social items are calculated based on the ratio of the number of employees comprising the ZOZO Group.

ESG Data

Environment
Social
Governance

Environment

  • Scrollable
ItemsUnitFY2024FY2025Coverage
Scope1& 2t-CO₂ 750 51 100%
Scope1&2&3t-CO₂ 205,330 184,600 100%
Scope1&2 per unit of net sales        t-CO₂/
Millions of JPY
0.004 0.0002 100%
Scope1&2&3 per unit of net sales      t-CO₂/
Millions of JPY
0.96 0.81 100%
Scope1t-CO₂ 34 38 100%
Scope1
Breakdown
Natural gastherm 0 2,711  100%
Diesel fuelkl 8 0 100%
Heavy oilkl 0 0 100%
Kerosenekl 0 0 100%
Gasolinekl 5 10 100%
Scope2 Location Basedt-CO₂ 13,576 12,742 100%
Scope2 Market Basedt-CO₂ 716  13 100%
Scope2
Breakdown
Hot water/cold waterGJ 226 225 100%
Electricitykwh 30,965,057 30,157,310 100%
Scope3t-CO₂ 204,580 184,550 100%
Scope3 per unit of net salest-CO₂/
Millions of JPY
0.96 0.81 100%
Scope3
Breakdown
Category1 : Purchased goods and servicest-CO₂ 51,069 63,631 100%
Category2 : Purchased capital goodst-CO₂ 41,961 42,503 100%
Category3 : Purchased fuel/energy not included in Scope 1 or 2t-CO₂ 2,119 15 100%
Category4 : Upstream transportation and distributiont-CO₂ 80,514 49,058 100%
Category5 : Waste generated in operationst-CO₂ 288 316 100%
Category6 : Business travelt-CO₂ 1,201 1,085 100%
Category7 : Employee commutingt-CO₂ 1,681 2,116 100%
Category8 : Upstream leased assets※1t-CO₂ 928 0 100%
Category9 :  Downstream transportation and distributiont-CO₂ 0 0 100%
Category10 : Processing of sold productst-CO₂ 0 0 100%
Category11 : Use of sold productst-CO₂ 0 0 100%
Category12 : End-of-life treatment of sold productst-CO₂ 24,819 25,825 100%
Category13 : Downstream leased assetst-CO₂ 0 0 100%
Category14 : Franchisest-CO₂ 0 0 100%
Category15 : Investmentst-CO₂ 0 0 100%
EnergyTotal energy consumptionGJ 303,027 293,899 100%
CO2 emission per energy consumptiont-CO₂/GJ 0.047 0.044 100%
Total energy consumption intensityGJ/Millions of JPY 1.42 1.29 100%
Renewable energy consumptionGJ 285,068 293,257 100%
Ratio of renewable energy 94.5 100 100%
Renewable energy consumption intensity- 1.34 1.28 100%
Water consumptionOverall water consumption 36,168 35,199 100%
Of which, consumption of city water 33,746 32,376 100%
Of which, sewage consumption 0 0 100%
Other Sources (e.g., Recycled Water) 2,526 2,823 100%
Water consumption per unit of net sales㎥/Millions of JPY 0.17 0.15 100%
WasteTotal wastet 6,820 7,182 100%
Amount of waste recycledt 6,816 7,176 100%
Final disposal of wastet 4.2 6.3 100%
Total emissions of waste per unit of net salest/Millions of JPY 0.032 0.031 100%
Final disposal of waste per unit of net salest/Millions of JPY 0.001 0.001 100%
Recycling rate of waste% 99.9 99.9 100%
Average PUE of data centers- 1.5 1.4 100%
Green purchasing ratio※2% 30.2 30.2 100%
Total paper usedt 19.4 19.4 100%
Environmental Investment※3Millions of JPY 7,917 8,275 100%
Number of environmental fines and penalties Number 0 0 100%
Amount of environmental fines and penaltiesJPY 0 0 100%

The only greenhouse gas (GHG) emitted from our operation is carbon dioxide (CO₂).
A portion of Lyst Ltd.'s GHG emissions is calculated using a revenue-based ratio.
Figures for fiscal years prior to 2024 do not include LYST LTD and ZOZO U.K. LIMITED.
ZOZO Corporation has undergone a three-party verification covering "greenhouse gases, energy, water, and industrial waste" by the Japan Quality Assurance Organization (JQA), with the aim of enhancing the reliability of objective evaluation and calculation of environmental data.
※1 Impact of the Revision to Disclosure Categories
※2 Green purchasing ratio covers OA, PC, household goods, and stationery/office supplies.
※3 Includes the amount of goods purchased from customers through the ZOZOUSED service, costs for renewable electricity, environmentally friendly materials, and the use of recycling boxes, among others.

Social

  • Scrollable
ItemsUnitFY2024FY2025Coverage
Number of employees: by gender (with ratio)TotalNumber 1,704 1,843 100%
MaleNumber(%) 995
(58.4%)
1,078
(58.5%)
100%
FemaleNumber(%) 709
(41.6%)
765
(41.5%)
100%
Number of employees in JapanTotalNumber 1,704 1,705 100%
Number of employees overseasTotalNumber 0 0 100%
Number of employees in managerial positions: by gender and nationality (with ratio)※1TotalNumber 359 430 100%
MaleNumber(%) 272
(75.8%)
307
(71.4%)
100%
FemaleNumber(%) 87
(24.2%)
123
(28.6%)
100%
Non-JapaneseNumber(%) 4
(1.1%)
55
(12.8%)
100%
Number of employees by job title and gender (with ratio)Executive officer
Male
Number(%) 8
(100%)
10
(90.1%)
100%
Executive officer
Female
Number(%) 0
(0%)
1
(9.1%)
100%
Senior manager or higher
Male
Number(%) 99
(89.2%)
120
(82.8%)
100%
Senior manager or higher
Female
Number(%) 12
(10.8%)
25
(17.2%)
100%
Manager (section chief)
Male
Number(%) 173
(69.7%)
187
(65.6%)
100%
Manager (section chief)
Female
Number(%) 75
(30.3%)
98
(34.4%)
100%
Number and Gender Composition of Employees by Job Category (Revenue-Generating Divisions) ※2Total
Male
Number(%) 197
(42.1%)
192
(39.4%)
100%
Total
Female
Number(%) 271
(57.9%)
295
(60.6%)
100%
Senior manager or higher
Male
Number(%) 25
(83.3%)
29
(74.4%)
100%
Senior manager or higher
Female
Number(%) 5
(16.7%)
10
(25.6%)
100%
Manager (section chief)
Male
Number(%) 40
(63.5%)
41
(56.2%)
100%
Manager (section chief)
Female
Number(%) 23
(36.5%)
32
(43.8%)
100%
Number and Gender Composition of Employees by Job Category
STEM divisions
※2
Total
Male
Number(%) 420
(83.8%)
473
(80.4%)
100%
Total
Female
Number(%) 81
(16.2%)
115
(19.6%)
100%
Senior manager or higher
Male
Number(%) 31
(100%)
43
(93.5%)
100%
Senior manager or higher
Female
Number(%) 0
(0%)
3
(6.5%)
100%
Manager (section chief)
Male
Number(%) 78
(89.7%)
88
(84.6%)
100%
Manager (section chief)
Female
Number(%) 9
(10.3%)
16
(15.4%)
100%
Number and Gender Composition of Employees by Job Category
Other divisions
Total
Male
Number(%) 378
(51.4%)
385
(50.1%)
100%
Total
Female
Number(%) 357
(48.6%)
383
(49.9%)
100%
Senior manager or higher
Male
Number(%) 47
(87.0%)
48
(80.0%)
100%
Senior manager or higher
Female
Number(%) 7
(13.0%)
12
(20.0%)
100%
Manager (section chief)
Male
Number(%) 64
(58.2%)
58
(53.7%)
100%
Manager (section chief)
Female
Number(%) 46
(41.8%)
50
(46.3%)
100%
Number of highly specialized personnelTotalNumber 124 162 100%
Research staff (basic research/technical research)Number 10 7 100%
Number of AI SpecialistNumber 50 56 100%
Number of Data scientistNumber 64 99 100%
Number of promotions to section chief positions: by gender (with ratio)TotalNumber 58 59 100%
MaleNumber(%) 43
(74.1%)
39
(66.1%)
100%
FemaleNumber(%) 15
(25.9%)
20
(33.9%)
100%
Number of new employees recruitedTotalNumber 134 146 100%
MaleNumber(%) 84
(62.7%)
85
(58.2%)
100%
FemaleNumber(%) 50
(37.3%)
61
(41.8%)
100%
Number of newly graduated employees recruitedTotalNumber(%) 62
(46.3%)
46
(31.5%)
100%
MaleNumber(%) 37
(59.7%)
23
(50.0%)
100%
FemaleNumber(%) 25
(40.3%)
23
(50.0%)
100%
Number of mid-career employees recruitedTotalNumber(%) 72
(53.7%)
100
(68.5%)
100%
MaleNumber(%) 47
(65.3%)
62
(62.0%)
100%
FemaleNumber(%) 25
(34.7%)
38
(38.0%)
100%
Number of foreign nationals among new graduates and mid-career hiresTotalNumber 4 49 100%
Number of new graduated hiresNumber(%) 2
(3.2%)
3
(6.5%)
100%
Number of mid-career hiresNumber(%) 2
(2.8%)
46
(46.0%)
100%
Number of employees with disabilitiesTotalNumber 182 205 100%
MaleNumber(%) 96
(52.7%)
117
(57.1%)
100%
FemaleNumber(%) 98
(47.3%)
88
(42.9%)
100%
Percentage of employees with disabilities in overall workforceTotal% 3.35 3.58 100%
Number of post-retirement employees rehiredTotalNumber 0 0 100%
Average number of temporary employeesTotalNumber 4,867 4,542 100%
MaleNumber(%) 1,209
(24.8%)
1,080
(23.8%)
100%
FemaleNumber(%) 3,658
(75.2%)
3,462
(76.2%)
100%
Contract employeesNumber(%) 2
(0.04%)
5
(0.1%)
100%
Ratio to total employees 62.4 60.9 100%
Average number of non-permanent employeesTotalNumber 1,219 1,068 100%
Temporary staffNumber(%) 1,049
(86.0%)
907
(85.0%)
100%
Subcontract employeeNumber(%) 170
(14.0%)
161
(15.0%)
100%
Ratio to total employees 15.6 14.3 100%
Percentage of employees who are contract or temporary staffTotal% 77.4 75.2 100%
Number of employees switched from non-permanent to permanent employmentTotalNumber 7 1 100%
MaleNumber(%) 5
(71.4%)
0
(0%)
100%
FemaleNumber(%) 2
(28.6%)
1
(100%)
100%
Number of departing employeesTotalNumber 78 131 100%
MaleNumber 45 79 100%
FemaleNumber 33 52 100%
Under 30 TotalNumber 23 36 100%
30 - 39 TotalNumber 39 51 100%
40 - 49 TotalNumber 14 38 100%
50 - 59 TotalNumber 2 6 100%
60 and above TotalNumber 0 0 100%
Personal circumstancesNumber(%) 78
(100%)
125
(95.4%)
100%
Corporate circumstancesNumber(%) 0
(0%)
6
(4.6%)
100%
Number of Transfer to another group companyNumber(%) 0
(0%)
3
(0.2%)
100%
OtherNumber(%) 0
(0%)
6
(0.3%)
100%
RetirementNumber 0
(0%)
0
(0%)
100%
Management departureNumber(%) 13
(3.64%)
30
(7.08%)
100%
Non-japanese employeeNumber(%) 4
(7.84%)
33
(17.78%)
100%
Retirement rateTotal 4.5 7.2 100%
Male 2.6 4.5 100%
Female 1.9 2.7 100%
Under 30 Total 1.3 1.9 100%
30 - 39 Total 2.3 2.8 100%
40 - 49 Total 0.8 2.2 100%
50 - 59 Total 0.1 0.3 100%
60 and above Total 0 0 100%
Personal circumstances 4.5 6.7 100%
Corporate circumstances 0 0.3 100%
Transfer to another group company 0 0.2 100%
Other 0 0.3 100%
Rehired employeesNumber of applicants for reemploymentNumber 0 2 100%
Number of employees reemployedNumber 0 2 100%
Reemployment rate 0 100 100%
Average employment yearsAll employeesNumber 6.7 7.0 100%
MaleNumber 6.7 7.1 100%
FemaleNumber 6.6 6.8  100%
Average ageAll employeesNumber 34.3 34.7 100%
MaleNumber 35.0 35.5 100%
FemaleNumber 33.4 33.6  100%
Employees by age: by gender (with ratio)Under 30 TotalNumber 466 445 100%
Under 30
Male
Number(%) 231
(49.6%)
217
(48.8%)
100%
Under 30
Female
Number(%) 235
(50.4%)
228
(51.2%)
100%
30 - 39 TotalNumber 860 962 100%
30 - 39
Male
Number(%) 502
(58.4%)
530
(55.1%)
100%
30 - 39
Female
Number(%) 358
(41.6%)
432
(44.9%)
100%
40 - 49 TotalNumber 343 397 100%
40 - 49
Male
Number(%) 239
(69.7%)
276
(69.5%)
100%
40 - 49
Female
Number(%) 104
(30.3%)
121
(30.5%)
100%
50 - 59 TotalNumber 30 38 100%
50 - 59
Male
Number(%) 18
(60.0%)
27
(71.1%)
100%
50 - 59
Female
Number(%) 12
(40.0%)
11
(28.9%)
100%
60 and above TotalNumber 2 3 100%
60 and above
Male
Number(%) 1
(50.0%)
1
(33.3%)
100%
60 and above
Female
Number(%) 1
(50.0%)
2
(66.7%)
100%
Recruitment costMillions of JPYMillions of JPY 89 58 100%
Average recruiting cost per personJPY thousand 663

397

100%
Average annual salary of directors (basic salary only)TotalJPY thousand 41,010 47,278 100%
Average annual salary of directors (basic salary + bonus)TotalJPY thousand 59,085 59,461 100%
Average annual salary of employees in managerial positions (basic salary
only)※1
TotalJPY thousand 9,401 11,491 100%
MaleJPY thousand 9,915 11,639 100%
FemaleJPY thousand 7,774 11,130  100%
Average annual salary of employees in managerial positions (basic salary +
bonus)※1

Total

JPY thousand

10,527 13,252 100%
MaleJPY thousand 11,063 13,497 100%
FemaleJPY thousand 8,831 12,652  100%
Average annual salary of employees in non-managerial positions (basic
salary only)
TotalJPY thousand 4,879 5,970 100%
MaleJPY thousand 5,465 6,363 100%
FemaleJPY thousand 4,213 5,513 100%
Average annual salary of employees in non-managerial positions (basic
salary + bonus)
TotalJPY thousand 5,853 7,629 100%
MaleJPY thousand 6,463 8,071 100%
FemaleJPY thousand 5,158 7,115 100%
Average annual salary (base salary only) for non-management to executive officersTotalJPY thousand 5,993 7,472 100%
MaleJPY thousand 6,908 8,146 100%
FemaleJPY thousand 4,703 6,533 100%
Average annual salary (base salary + bonus) for non-management to executive officersTotalJPY thousand 7,020 9,168 100%
MaleJPY thousand 7,975 9,920 100%
FemaleJPY thousand 5,674 8,119 100%
Average median annual salary of non-management to executive officersMaleJPY thousand 6,705 8,733 100%
FemaleJPY thousand 5,381 7,203 100%
Ratio of CEO's remuneration to average annual salary of employees※3Ratio by average
<CEO: Employee>

-

13:1 9:1 90.2%
Wage differential between male and female employees※4All employees 56.0 53.1 100%
Permanent  employees 72.3 83.0 100%
Non-permanent  employees** 105.1 89.0 100%
Number of employees using childcare systems*TotalNumber 72 96 100%
MaleNumber(%) 31
(43.1%)
53
(55.2%)
100%
FemaleNumber(%) 41
(56.9%)
43
(44.8%)
100%
Percentage of full-time employees taking childcare leaveMale 70.5 84.1 100%
Female 100 100 100%
Percentage of returning to work 100 98.8 100%
Percentage of non-regular employees taking childcare leave**

Male

% 50.0 33.3 100%
Number of employees using reduced working hours system for childcareTotalNumber 21 56 100%
MaleNumber 0 4 100%
FemaleNumber 21 52 100%
Number of employees using sick/elderly family members care leaveTotalNumber 0 1 100%
MaleNumber 0 0 100%
FemaleNumber 0 1 100%
Number of employees using reduced working hours system for sick/elderly family members TotalNumber 0 0 100%
MaleNumber 0 0 100%
FemaleNumber 0 0 100%
Utilization of paid leaveTotal% 78.7 85.1 100%
Annual total working hoursaverage per employeeHours 1,961 1,901 100%
Annual hours of overtime workedaverage per employeeHours 157 151 100%
Number of employees on leave due to non-work-related illness or injuryTotalNumber 30 54 100%
MaleNumber(%) 12
(59.0%)
25
(46.2%)
100%
FemaleNumber(%) 18
(41.0%)
29
(53.8%)
100%
Lost time accident・Work-related accidentRatio of Incidence of industrial accidents resulting in leave% 0.3 0.5 100%
Number of lost-time injuries per million hours workedTotal 2.36 3.37 100%
Number of lost time injuries for contract employees (per million hours worked)Total 0 0 100%
Number of lost-time injuries for contract employees per 200,000 hours workedTotal 0 0 100%
Total lost workdays due to injury, accident, fatality, or illnessDay 4,990 5,235 100%
Ratio of incidence of industrial accidents% 0.9 1.1 100%
Lost working hours due to occupational accidents※5Hours 431 1,250 100%
Number of work-related fatalities for employeesTotal 0 0 100%
Number of work-related fatalities for contractorsTotal 0 0 100%
Parcentage of employees taking stress check% 78.6 81.0 100%
Parcentage of employees taking regular medical checkups% 72.6 86.3 100%
Parcentage of employees with remarks in their medical checkups % 27.4 27.4 100%
Total hours spent on capacity building training for employeesHours 66,964 77,472 100%
Average training hours per employee (result)Hours 39 42 100%
Average training days per employeeDay 3 13 100%
Total cost of training/human resource developmentJPY thousand 139,472 227,324 100%
Average training cost per employee (result)JPY thousand 81,994 123,210 100%
Average participation rate in engagement survey% 95 85 100%
Percentage of highly engaged employees% 75 64 100%

Figures for fiscal years prior to 2024 do not include LYST LTD and ZOZO U.K. LIMITED.
*The figures have been corrected.
**The calculation method has been revised effective FY2025
※1 Management positions range from section chiefs to executive officers.
※2 Revenue generating divisions refer to divisions in charge of sales + planning/business development, and STEP divisions refer to engineers and designers.
※3 The CEO's compensation includes cash compensation only.
※4 Percentage of average annual salary for female employees divided by average annual salary for male employees.
※5 This is due to an increase in cases where employees properly take leave, following the distribution of informational materials to raise internal awareness and the launch of the sick leave system.

Governance

  • Scrollable
ItemsUnitFY2024FY2025Coverage
Number of whistle-blowing reportsTotal 15 15 100%
Number of legal actions related to corruption, bribery, etc.Total 0 0 100%
Political contributionsJPY 0 0 100%
Number of violations against codes of business conduct and ethical standards※1Number of fraudulent business         Total 0 0 100%
Number of security violation        Total 0 0 100%
Number of neglect of duty        Total 0 0 100%

Number of Conflicts of Interest Cases

Total 0 0 100%

Number of Money Laundering Cases

Total 0 0 100%

Number of Insider Trading Cases

Total 0 0 100%

Number of harassment

Total 0 0 100%

Other

Total 0 2 100%
Product recallNumberTotal 0 0 100%
CostJPY 0 0 100%
Donations and other expenditures※2Social Contribution ExpendituresJPY thousand 16,085 10,483 100%
Lobbying, advocacy, or similar activitiesJPY thousand 0 0 100%
Regional, or national political movements / organizations / candidatesJPY thousand 0 0 100%
Industry associations or tax-exempt organizations (such as think tanks)JPY thousand 0 20,153 100%
Other (expenditures related to voting measures and referendums, etc.)JPY thousand 0 0 100%
Number of information leaksTotal 0 0 100%
Percentage of employees taking harassment check% 100 86 100%
Parcentage of employees taking compliance e-learning        % 100 100 100%

Figures for fiscal years prior to 2024 do not include LYST LTD and ZOZO U.K. LIMITED.
Please refer here for details on the composition of officers and their remunerations.
※1 Starting in FY2025, the number of disciplinary actions has been reported instead of the number of whistleblowing cases.
※2 Donations are primarily directed toward organizations dedicated to “nurturing the next generation and strengthening ties with the community” and “environmental conservation and environmental education.”

Related Links

ESG Data(Past Year).pdf