ESG Data
and Related Information

ESG Data

This page summarizes data related to the environment, social, and governance (ESG) in our business activities in fiscal 2020 by item.
※Figures are for ZOZO, Inc. only. In the event that the scope is different, this is explicitly indicated.

Profile

Data ItemFY2018FY2019FY2020
Revenue (Millions of yen)118,405125,517147,402
Number of employees551689838

Environment

Data ItemFY2020
Gross CO2emissions (Scope 1 & 2)(t-CO2) 12,589
Scope 1(t-CO2)4,560
Scope 2(t-CO2)8,029
Scope 3(t-CO2)-
Total energy consumption (GJ)291,665
CO2 emission per energy consumption (t-CO2/GJ)0.043
Renewable energy consumption (GJ)0
Renewable energy ratio (%)0
Gas (m3)0
Light oil (kl)0
Heavy oil (kl)0
Kerosene (kl)0
Gasoline (kl)2.4
Electricity (kWh)18,741,167
Water consumption (m3)79,711
Hot water/cold water (GJ)79,903
Waste (t)628.59
Recycling rate of waste89.3%
Total paper used (t)39.53
No. of environmental penalties imposed0
Amount of environmental penalties imposed0

Social

Data ItemFY2020
No. of employees in Japan :gender compositionTotal838
Male436(52.0%)
Female402(48.0%)
No. of employees in managerial positions:gender composition ※1Total166
Male120(72.3%)
Female46(27.7%)
No. of female employees in new managerial positions ※1Female5
No. of Female Officers and Managers:percentage of female employees in each position categoryDirectors, Executive Officers, and Audit and Supervisory Committee Members0(0%)
Senior manager or higher10(17.0%)
Manager36(35.6%)
No. of employees in data & science-related depts.21
No. of newly graduated employees recruited in JapanTotal0
Male0
Female0
No. of mid-career employees recruited in JapanTotal68
Male29
Female39
No. of employees with disabilitiesTotal65
% of employees with disabilities in overall workforceTotal1.8%
No. of post-retirement employees rehiredTotal0
No. of voluntary resignationsTotal27
% of voluntary resignationsTotal79.4%
Average length of serviceTotal5.5
Male5.7
Female5.4
Average ageTotal33.0
Male34.0
Female32.0
Age distribution of employees20s282
30s453
40s91
50s12
60s0
Average annual employee salariesJPY5,472,000
Ratio of CEO’s remuneration to average annual salary of employeesRatio by average77:23
ES survey ※2Average score (out of 5)4
Frequency of implementationOnce every two months
Overall (ratio)94.1%
No. of employees using childcare systems Male5
Female26
Utilization of childcare leaveMale20.8%
Female100%
% of returning to work95.7%
No. of employees under shorter working hour system for childcare Male0
Female13
No. of employees using nursing care leaveTotal0
No. of employees under shorter working hour system for nursing care Total0
Utilization of paid leaveTotal70.3%
Annual total working hours (average per employee)Total2,223
Annual hours of overtime worked (average per employee)Total255
Incidence of industrial accidents Total1.8%
% of employees taking stress checkTotal86.3%
% of employees taking regular medical checkupsTotal84.4%
% of employees with remarks in their medical checkupsTotal45.4%
Smoking rateTotal23.5%
Total hours spent on capacity building training for employeesTotal9,528
Average training hours per employee (result)Average hours 5.75
Average training cost per employee (result)Average amount26,517
Amount of donations (social contribution/disaster relief) JPY 12 million

※1 The scope of managers refers to executive officers from leaders (section managers).
※2 This is a questionnaire based on a 2 Web form.

Governance

Data ItemFY2020
Number of Directors (As of March 31, 2020)DirectorsTotal8
Male8
Female0
Outside directors onlyTotal3
Male3
Female0
Number of Corporate auditors (As of March 31, 2020)Corporate auditorTotal3
Male1
Female2
Directors' remunerationDirectorsTotal amount of remuneration, etc.JPY 261 million
Corporate auditorTotal amount of remuneration, etc.JPY 17 million
TotalTotal amount of remuneration, etc.JPY 279 million

Number of Directors of Consolidated Subsidiaries

Data ItemFY2020
Directors (including Audit and Supervisory Committee members)Total11
Male9
Female2
Data ItemFY2020
No. of reported cases of whistle-blowing 10
Political contributions0
Legal actions regarding corruption, bribery, etc. 0
Income tax expense recorded in Consolidated Statement of Profit or Loss (JPY) JPY 12,957 million

※We fulfill our tax obligation appropriately for the development of our nation and the regions in which our offices are located.

Profile

Data Item
Revenue (Millions of yen)
FY2018
118,405
FY2019
125,517
FY2020
147,402
Data Item
Revenue (Millions of yen)
FY2018
551
FY2019
689
FY2020
838

・Environment

Data ItemFY2020
Gross CO2emissions (Scope 1 & 2)(t-CO2)12,589
Scope 1(t-CO2)4,560
Scope 2(t-CO2)8,029
Scope 3(t-CO2)-
Total energy consumption (GJ)291,665
CO2 emission per energy consumption (t-CO2/GJ)0.043
Renewable energy consumption (GJ)0
Renewable energy ratio (%)0
Gas (m3)0
Light oil (kl)0
Heavy oil (kl)0
Kerosene (kl)0
Gasoline (kl)2.4
Electricity (kWh)18,741,167
Water consumption (m3)79,711
Hot water/cold water (GJ)79,903
Waste (t)628.59
Recycling rate of waste89.3%
Total paper used (t)39.53
No. of environmental penalties imposed0
Amount of environmental penalties imposed0

・Social

Data Item
No. of employees in Japan :gender composition
FY2020
Total838
Male436
(52.0%)
Female402
(48.0%)
No. of employees in managerial positions:gender composition ※1
FY2020
Total166
Male120
(72.3%)
Female46
(27.7%)
No. of female employees in new managerial positions ※1
FY2020
Female5
No. of Female Officers and Managers:percentage of female employees in each position category
FY2020
Directors, Executive Officers, and Audit and Supervisory Committee Members0
(0%)
Senior manager or higher10
(17.0%)
Manager36
(35.6%)
No. of employees in data & science-related depts.
FY2020
21
No. of newly graduated employees recruited in Japan
FY2020
Total0
Male0
Female0
No. of mid-career employees recruited in Japan
FY2020
Total68
Male29
Female39
No. of employees with disabilities
FY2020
Total65
% of employees with disabilities in overall workforce
FY2020
Total1.8%
No. of post-retirement employees rehired
FY2020
Total0
No. of voluntary resignations
FY2020
Total27
% of voluntary resignations
FY2020
Total79.4%
Average length of service
FY2020
Total5.5
Male5.7
Female5.4
Average age
FY2020
Total33.0
Male34.0
Female32.0
Age distribution of employees
FY2020
20s282
30s453
40s91
50s12
60s0
Average annual employee salaries
FY2020
JPY5,472,000
Ratio of CEO’s remuneration to average annual salary of employees
FY2020
Ratio by average77:23
ES survey ※2
FY2020
ES Average score (out of 5)4
Frequency of implementationOnce every two months
Overall (ratio)94.1%
No. of employees using childcare systems
FY2020
Male5
Female26
Utilization of childcare leave
FY2020
Male20.8%
Female100%
% of returning to work95.7%
No. of employees under shorter working hour system for childcare
FY2020
Male0
Female13
No. of employees using nursing care leave
FY2020
Total0
No. of employees under shorter working hour system for nursing care
FY2020
Total0
Utilization of paid leave
FY2020
Total70.3%
Annual total working hours (average per employee)
FY2020
Total2,223
Annual hours of overtime worked (average per employee)
FY2020
Total255
Incidence of industrial accidents
FY2020
Total1.8%
% of employees taking stress check
FY2020
Total86.3%
% of employees taking regular medical checkups
FY2020
Total84.4%
% of employees with remarks in their medical checkups
FY2020
Total45.4%
Smoking rate
FY2020
Total23.5%
Total hours spent on capacity building training for employees
FY2020
Total9,528
Average training hours per employee (result)
FY2020
Average hours5.75
Average training cost per employee (result)
FY2020
Average amount26,517
Amount of donations (social contribution/disaster relief)
FY2020
JPY 12 million

Governance

Data Item
FY2020
Number of Directors (As of March 31, 2020)
Directors
Total8
Male8
Female0
Outside directors only
Total3
Male3
Female0
FY2020
Number of Corporate auditors (As of March 31, 2020)
Corporate auditor
Total3
Male1
Female2
FY2020
Directors' remuneration
Directors
Total amount of remuneration, etc.JPY 261 million
Corporate auditor
Total amount of remuneration, etc.JPY 17 million
Total
Total amount of remuneration, etc.JPY 279 million

Number of Directors of Consolidated Subsidiaries

Data Item
FY2020
Directors (including Audit and Supervisory Committee members)
Total11
Male9
Female2
No. of reported cases of whistle-blowing
FY2020
10
Political contributions
FY2020
0
Legal actions regarding corruption, bribery, etc.
FY2020
0
Income tax expense recorded in Consolidated Statement of Profit or Loss (JPY)
FY2020
JPY 12,957 million

※We fulfill our tax obligation appropriately for the development of our nation and the regions in which our offices are located.

Guidelines Comparison Tables (SASB, GRI)

SASB

We organize and disclose information based on SASB standards provided by the U.S. Sustainability Accounting Standards Board (SASB).

TopicAccounting MetricCodeDisclosed Materials
Environmental Footprint of Hardware Infrastructure(1) Total energy consumed,
(2) percentage grid electricity,
(3) percentage renewable
CG-EC-130a.1ESG data(Environment)
(1) Total water withdrawn,
(2) total water consumed, percentage of each in regions with High or Extremely High Baseline Water Stress
CG-EC-130a.2ESG data(Environment)
Discussion of the integration of environmental considerations into strategic planning for data center needsCG-EC-130a.3Not disclosed
Data Privacy & Advertising StandardsNumber of users whose information is used for secondary purposesCG-EC-220a.1Not disclosed
Description of policies and practices relating to behavioral advertising and user privacyCG-EC-220a.2Not disclosed
Data SecurityDescription of approach to identifying and addressing data security risks, including use of third-party cybersecurity standardsCG-EC-230a.1Information Security(ISMS)
(1) Number of data breaches,
(2) percentage involving personally identifiable information (PII),
(3) number of users affected
CG-EC-230a.2Not disclosed
Employee Recruitment, Inclusion & PerformanceEmployee engagement as a percentageCG-EC-330a.1ESG data(Social)
Social
(1) Voluntary, (2) Involuntary all employee turnoverCG-EC-330a.2ESG data(Social)
Percentage of gender and racial/ethnic group representation for
(1) management,
(2) technical staff, and
(3) all other employees
CG-EC-330a.3ESG data(Social)
H-1B visa acquisition rate for technical staffCG-EC-330a.4Not disclosed
Packaging and Delivery of MerchandiseGreenhouse Gas (GHG) Footprint for Merchandise ShipmentsCG-EC-410a.1Not disclosed
Discussion of strategies for reducing environmental impact through product deliveryCG-EC-410a.2Sustainability Management Structure
Company-defined indicators of user activityCG-EC-000.AConsolidated Business Results
(1)Data capabilities
(2)Ratio of outsourcing
CG-EC-000.BNot disclosed
Number of shipmentsCG-EC-000.CConsolidated Business Results
Topic
Environmental Footprint of Hardware Infrastructure
Accounting Metric
(1) Total energy consumed,
(2) percentage grid electricity,
(3) percentage renewable
Code
CG-EC-130a.1
Disclosed Materials
ESG data(Environment)
Environmental Footprint of Hardware Infrastructure
Accounting Metric
(1) Total water withdrawn,
(2) total water consumed, percentage of each in regions with High or Extremely High Baseline Water Stress
Code
CG-EC-130a.2
Disclosed Materials
ESG data(Environment)
Environmental Footprint of Hardware Infrastructure
Accounting Metric
Discussion of the integration of environmental considerations into strategic planning for data center needs
Code
CG-EC-130a.3
Disclosed Materials
Not disclosed
Data Privacy & Advertising Standards
Accounting Metric
Number of users whose information is used for secondary purposes
Code
CG-EC-220a.1
Disclosed Materials
Not disclosed
Data Privacy & Advertising Standards
Accounting Metric
Description of policies and practices relating to behavioral advertising and user privacy
Code
CG-EC-220a.2
Disclosed Materials
Not disclosed
Data Security
Accounting Metric
Description of approach to identifying and addressing data security risks, including use of third-party cybersecurity standards
Code
CG-EC-230a.1
Disclosed Materials
Information Security(ISMS)
Data Security
Accounting Metric
(1) Number of data breaches,
(2) percentage involving personally identifiable information (PII),
(3) number of users affected
Code
CG-EC-230a.2
Disclosed Materials
Not disclosed
Employee Recruitment, Inclusion & Performance
Accounting Metric
Employee engagement as a percentage
Code
CG-EC-330a.1
Disclosed Materials
ESG data(Social)
Employee Recruitment, Inclusion & Performance
Accounting Metric
(1) Voluntary, (2) Involuntary all employee turnover
Code
CG-EC-330a.2
Disclosed Materials
ESG data(Social)
Employee Recruitment, Inclusion & Performance
Accounting Metric
Percentage of gender and racial/ethnic group representation for
(1) management,
(2) technical staff, and
(3) all other employees
Code
CG-EC-330a.3
Disclosed Materials
ESG data(Social)
Employee Recruitment, Inclusion & Performance
Accounting Metric
H-1B visa acquisition rate for technical staff
Code
CG-EC-330a.4
Disclosed Materials
Not disclosed
Packaging and Delivery of Merchandise
Accounting Metric
Greenhouse Gas (GHG) Footprint for Merchandise Shipments
Code
CG-EC-410a.1
Disclosed Materials
Not disclosed
Packaging and Delivery of Merchandise
Accounting Metric
Discussion of strategies for reducing environmental impact through product delivery
Code
CG-EC-410a.2
Disclosed Materials
Sustainability Management Structure
Company-defined indicators of user activity
Code
CG-EC-000.A
Disclosed Materials
Consolidated Business Results
(1)Data capabilities
(2)Ratio of outsourcing
Code
CG-EC-000.B
Disclosed Materials
Not disclosed
Number of shipments
Code
CG-EC-000.C
Disclosed Materials
Consolidated Business Results
GRI

GRI(Global Reporting Initiative) The pages listed under the Sustainability Reporting Standards section are shown below.

GRI Standards Content IndexWebsite
102General DisclosuresName of the organizationCompany Profile
Activities, brands, products, and servicesCore businesses of the ZOZO Group
Business Model
Location of the organization’s head officeCompany Profile
Location of operationsCompany Profile
Ownership and legal formCompany Profile
Governance Structure
Markets servedCore businesses of the ZOZO Group
Market Environment
Scale of the organizationFinancial Highlights
Result Summary
Information on employees and other workersCompany Profile
Supply chainCommunication with Stakeholders
Co-creation and Collaboration with Suppliers
Significant changes to the organization and its supply chainIR
Precautionary Principle or approachInternal Control System and Risk Management System
Risk Management
Information Security
External initiativesExternal Evaluation
Membership of associations-
Statement from senior decision-makerTOP Message
TOP Message(Sustainability Report)
Key impacts, risks, and opportunitiesInternal Control System and Risk Management System
Risk Management
Values, principles, standards, and norms of behaviorPhilosophy
Mechanisms for advice and concerns about ethicsInternal Control System and Risk Management System
Governance structureCorporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Delegating authorityCorporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Executive-level responsibility for economic, environmental, and social topicsCorporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Consulting stakeholders on economic, environmental, and social topicsCorporate Governance
Communication with Stakeholders
Co-creation and Collaboration with Suppliers
Diversity & Inclusion
Composition of the highest governance body and its committeesCompany Profile
Corporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Chair of the highest governance bodyCompany Profile
Corporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Nominating and selecting the highest governance bodyCompany Profile
Corporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Conflicts of interestCorporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Role of highest governance body in setting purpose, values, and strategyCompany Profile
Corporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Collective knowledge of highest governance bodyCorporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Evaluating the highest governance body’s performanceCorporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Evaluating the highest governance body’s performance-
Effectiveness of risk management processesInternal Control System and Risk Management System
Review of economic, environmental, and social topicsESG data
Highest governance body’s role in sustainability reportingSustainability Management Structure
Communicating critical concernsSustainability Management Structure
Risk Management
Nature and total number of critical concerns-
Remuneration policiesCorporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Process for determining remunerationCorporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Stakeholders’ involvement in remunerationCorporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Annual total compensation ratioESG data(Social)
Percentage increase in annual total compensation ratio-
List of stakeholder groupsCommunication with Stakeholders
Co-creation and Collaboration with Suppliers
Diversity & Inclusion
Collective bargaining agreementsBasic Human Rights Policy
Diversity & Inclusion
ESG data
Identifying and selecting stakeholdersThe Corporate Governance Code
Diversity & Inclusion
Approach to stakeholder engagementThe Corporate Governance Code
Diversity & Inclusion
Key topics and concerns raisedThe Corporate Governance Code
Diversity & Inclusion
Entities included in the consolidated financial statementsCompany Profile
Defining report content and topic BoundariesIR
List of material topicsKey Actions
Restatements of information-
Changes in reportingIR
Editorial Policy
Reporting periodIR
Editorial Policy
Date of most recent reportIR
Editorial Policy
Reporting cycleIR
Editorial Policy
Contact point for questions regarding the reportPlease contact us for inquiries.
Claims of reporting in accordance with the GRI Standards-
GRI content index-
External assurance-
103Management ApproachExplanation of the material topic and its BoundaryBasic Policy
The management approach and its componentsBasic Policy
Evaluation of the management approachBasic Policy
201Economic Performance-The Corporate Governance Code
202Market Presence--
203Indirect Economic Impacts-Environment
204Procurement Practices--
205Anti-corruption-Governance
ESG data
206Anti-competitive Behavior-Governance
ESG data
207Tax--
301Materials-Environment
ESG data
302Energy-Environment
ESG data
303Water-ESG data
304Biodiversity-ESG data
305Emissions-ESG data
306Effluents and Waste-ESG data
307Environmental Compliance--
308Supplier Environmental Assessment--
401Employment-Diversity & Inclusion
ESG data
402Labor / Management Relations--
403Occupational Health and Safety-Creating a comfortable working environmen​t/Occupati​onal​ health and safety
Diversity & Inclusion
404Training and Education-ESG data
List of Training Programs Implemented in Fiscal 2020
405Diversity and Equal Opportunity-Diversity & Inclusion
406Non-discrimination-Diversity & Inclusion
Compliance
Basic Human Rights Policy
407Freedom of Association and Collective Bargaining-Basic Human Rights Policy
408Child Labor-Basic Human Rights Policy
409Forced or Compulsory Labor-Basic Human Rights Policy
410Security Practices--
411Rights of Indigenous Peoples--
412Human Rights Assessment-Basic Human Rights Policy
ESG data
413Local Communities-Social Contribution Activities
414Supplier Social Assessment-Communication with Stakeholders
Co-creation and Collaboration with Suppliers
415Public Policy-ESG data
416Customer Health and Safety-Information Security
Improving service quality
417Marketing and Labeling--
418Customer Privacy-Information Security
ZOZO Group Privacy policy
419Socioeconomic Compliance--
GRI Standards Content Index
102
General Disclosures
Name of the organization
Website
Company Profile
Activities, brands, products, and services
Website
Core businesses of the ZOZO Group
Business Model
Location of the organization’s head office
Website
Company Profile
Location of operations
Website
Company Profile
Ownership and legal form
Website
Company Profile
Governance Structure
Markets served
Website
Core businesses of the ZOZO Group
Market Environment
Scale of the organization
Website
Financial Highlights
Result Summary
Information on employees and other workers
Website
Company Profile
Supply chain
Website
Communication with Stakeholders
Core businesses of the ZOZO Group
Significant changes to the organization and its supply chain
Website
IR
Precautionary Principle or approach
Website
Internal Control System and Risk Management System
Risk Management
Information Security
External initiatives
Website
External Evaluation
Membership of associations
Website
-
Statement from senior decision-maker
Website
TOP Message
TOP Message(Sustainability Report)
Key impacts, risks, and opportunities
Website
Internal Control System and Risk Management System
Risk Management
Values, principles, standards, and norms of behavior
Website
Philosophy
Mechanisms for advice and concerns about ethics
Website
Internal Control System and Risk Management System
Governance structure
Website
Corporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Delegating authority
Website
Corporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Executive-level responsibility for economic, environmental, and social topics
Website
Corporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Consulting stakeholders on economic, environmental, and social topics
Website
Corporate Governance
Communication with Stakeholders
Core businesses of the ZOZO Group
Diversity & Inclusion
Composition of the highest governance body and its committees
Website
Company Profile
Corporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Chair of the highest governance body
Website
Company Profile
Corporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Nominating and selecting the highest governance body
Website
Company Profile
Corporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Conflicts of interest
Website
Corporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Role of highest governance body in setting purpose, values, and strategy
Website
Company Profile
Corporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Collective knowledge of highest governance body
Website
Corporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Evaluating the highest governance body’s performance
Website
Corporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Evaluating the highest governance body’s performance
Website
-
Effectiveness of risk management processes
Website
Internal Control System and Risk Management System
Review of economic, environmental, and social topics
Website
ESG data
Highest governance body’s role in sustainability reporting
Website
Sustainability Management Structure
Communicating critical concerns
Website
Sustainability Management Structure
Risk Management
Nature and total number of critical concerns
Website
-
Remuneration policies
Website
Corporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Process for determining remuneration
Website
Corporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Stakeholders’ involvement in remuneration
Website
Corporate Governance
The Corporate Governance Code
Corporate governance report (Japanese only)
Annual total compensation ratio
Website
ESG data(Social)
Percentage increase in annual total compensation ratio
Website
-
List of stakeholder groups
Website
Communication with Stakeholders
Core businesses of the ZOZO Group
Diversity & Inclusion
Collective bargaining agreements
Website
Basic Human Rights Policy
Diversity & Inclusion
ESG data
Identifying and selecting stakeholders
Website
The Corporate Governance Code
Diversity & Inclusion
Approach to stakeholder engagement
Website
The Corporate Governance Code
Diversity & Inclusion
Key topics and concerns raised
Website
The Corporate Governance Code
Diversity & Inclusion
Entities included in the consolidated financial statements
Website
Company Profile
Defining report content and topic Boundaries
Website
IR
List of material topics
Website
Key Actions
Restatements of information
Website
-
Changes in reporting
Website
IR
Editorial Policy
Reporting period
Website
IR
Editorial Policy
Date of most recent report
Website
IR
Editorial Policy
Reporting cycle
Website
IR
Editorial Policy
Contact point for questions regarding the report
Website
Please contact us for inquiries.
Claims of reporting in accordance with the GRI Standards
Website
-
GRI content index
Website
-
External assurance
Website
-

GRI Standards Content Index
103
Management Approach
Explanation of the material topic and its Boundary
Website
Basic Policy
The management approach and its components
Website
Basic Policy
Evaluation of the management approach
Website
Basic Policy

GRI Standards Content Index
201
Economic Performance
Website
The Corporate Governance Code
GRI Standards Content Index
202
Market Presence
Website
-
GRI Standards Content Index
203
Indirect Economic Impacts
Website
Environment
GRI Standards Content Index
204
Procurement Practices
Website
-
GRI Standards Content Index
205
Anti-corruption
Website
Governance
ESG data
GRI Standards Content Index
206
Anti-competitive Behavior
Website
Governance
ESG data
GRI Standards Content Index
207
Tax
Website
-
GRI Standards Content Index
301
Materials
Website
Environment
ESG data
GRI Standards Content Index
302
Energy
Website
Environment
ESG data
GRI Standards Content Index
303
Water
Website
ESG data
GRI Standards Content Index
304
Biodiversity
Website
ESG data
GRI Standards Content Index
305
Emissions
Website
ESG data
GRI Standards Content Index
306
Effluents and Waste
Website
ESG data
GRI Standards Content Index
307
Environmental Compliance
Website
-
GRI Standards Content Index
308
Supplier Environmental Assessment
Website
-
GRI Standards Content Index
401
Employment
Website
Diversity & Inclusion
ESG data
GRI Standards Content Index
402
Labor / Management Relations
Website
-
GRI Standards Content Index
403
Occupational Health and Safety
Website
Creating a comfortable working environment/Occupational health and safety
Diversity & Inclusion
GRI Standards Content Index
404
Training and Education
Website
ESG data
List of Training Programs Implemented in Fiscal 2020
GRI Standards Content Index
405
Diversity and Equal Opportunity
Website
Diversity & Inclusion
GRI Standards Content Index
406
Non-discrimination
Website
Diversity & Inclusion
Compliance
Basic Human Rights Policy
GRI Standards Content Index
407
Freedom of Association and Collective Bargaining
Website
Basic Human Rights Policy
GRI Standards Content Index
408
Child Labor
Website
Basic Human Rights Policy
GRI Standards Content Index
409
Forced or Compulsory Labor
Website
Basic Human Rights Policy
GRI Standards Content Index
410
Security Practices
Website
-
GRI Standards Content Index
411
Rights of Indigenous Peoples
Website
-
GRI Standards Content Index
412
Human Rights Assessment
Website
Basic Human Rights Policy
ESG data
GRI Standards Content Index
413
Local Communities
Website
Social Contribution Activities
GRI Standards Content Index
414
Supplier Social Assessment
Website
Communication with Stakeholders
Co-creation and Collaboration with Suppliers
GRI Standards Content Index
415
Public Policy
Website
ESG data
GRI Standards Content Index
416
Customer Health and Safety
Website
Information Security
Improving service quality
GRI Standards Content Index
417
Marketing and Labeling
Website
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GRI Standards Content Index
418
Customer Privacy
Website
Information Security
ZOZO Group Privacy policy
GRI Standards Content Index
419
Socioeconomic Compliance
Website
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External Evaluation

We promote ESG initiatives and have been highly evaluated by evaluation organizations.

HDI Five-Star Certification Program

In HDI Five-Star Certification Program defined by HDI-Japan, we were the first in the apparel industry to receive the five-star certification, the highest rating, for the second consecutive time (※). ※The previous certification was "Five Star Certification" in 2017. As the certification is valid for two years, we undergo an examination every two years.

Received the Prime Minister's Award at the Japan Open Innovation Grand Prize sponsored by the Cabinet Office

The Open Source Development and Implementation Foundation for Social Decision Algorithms, developed by a researcher at ZOZO RESEARCH, an R&D organization of ZOZO Technologies, and a joint R&D team at Semiju Virtual Co., Ltd., won the Prime Minister's Award at the Japan Open Innovation Grand Prize sponsored by the Cabinet Office. ※ZOZO, Inc. has implemented an absorption-type company split and change of trade name of the split company on October 1st, 2021.

Received 34th Nikkei New Office Award

Our new ZOZO head office won the New Office Promotion Award/Creative Office Award at the 34th Nikkei New Office Award sponsored by Nikkei Inc. and the New Office Promotion Association.