Whistleblowing system
Internal and External Whistleblowing Hotline
ZOZO Group has established various channels, including external whistleblowing desks at law firms, for reporting compliance-related violations (*). These external desks are available 24/7, 365 days a year, and also accept reports in local languages from our group employees worldwide. We strictly adhere to the privacy of consultants and whistleblowers, allowing for anonymous reporting and ensuring confidentiality of reporting details and strict prohibition of any disadvantageous treatment.
Upon receiving a report, we promptly investigate the facts. If a violation is identified, we take corrective actions and implement preventive measures. To raise awareness among employees, we also provide ongoing training programs. The status of whistleblowing operations is regularly reported to the Board of Directors.
Reporting System Diagram
Regarding internal reports, the Compliance Committee handles all aspects consistently, from determining the necessity of an investigation to formulating disciplinary/corrective actions and recurrence prevention measures.
Regarding external reports, certain responses—such as “determining the necessity of an investigation”—may be handled by the external reporting office (e.g., law firms).
Facts subject to reporting
The facts subject to reporting include any and all acts of legal violation or suspected legal violation, as well as other inappropriate behaviors. This encompasses activities that violate employment regulations, other internal rules, actions against our basic policy on human rights, questionable accounting practices, and actions that may harm the social credibility of the company, and corruption among others.
No. of reported cases of whistleblowing
| FY2023 | FY2024 | FY2025 | |
| No. of reported cases of whistleblowing | 11 | 12 | 15 |
Whistleblowing Hotline for Business Partners and Suppliers
External Whistleblowing Hotline
An external whistleblowing hotline is available to employees of ZOZO Group’s business partners and suppliers, including those who have left the company within the past year. Reports can be submitted anonymously. An external law firm receives reports and, depending on the nature of the case, conducts investigations to take appropriate action in collaboration with our internal reporting team.
External Whistleblowing Hotline
※Please contact us from here regarding ZOZOTOWN and our services.
LY Corporation Group Whistleblowing Hotline
Business partners and suppliers of LY Corporation Group companies (including anyone who has resigned in the past year) can make anonymous reports via this hotline. The whistleblowers can choose to make reports to either an external law firm or LY Corporation's Compliance Division. Depending on the nature of the case, the PIC of whistleblowing at Group companies will investigate and take appropriate actions.
LY Corporation Group Whistleblowing Hotline