Social contribution・Disaster Support
ZOZO Group is working together with its stakeholders to resolve environmental and social issues by utilizing fashion and technology with the aim of realizing its corporate philosophy of "Inspire the world. Deliver joy every day."
KPI and Results
| Sustainability Four Key Actions | KPI | Target | Target year | FY2024 | ||||||
| Contribute to sustainable community development | By 2030, Contribute to the revitalisation of local communities, by 'connecting' with one million next-generation people under 20 years old. | 1 million | 2030 | 403,543 | ||||||
Community Relations
Aiming to "Contribute to sustainable community development," which is one of four Key actions, we are implementing a variety of initiatives in collaboration with everyone, particularly in the regions where we operate.
Comprehensive Collaboration Agreement with Chiba City and Chiba University
In February 2019, we made comprehensive collaboration agreements with Chiba City and Chiba University. The agreement with Chiba City is aimed at promoting collaboration that effectively utilizes the resources and expertise of both parties, enhancing the individuality and attractiveness of the city from both the corporate and administrative perspectives, developing towns that will lead to the future, and further vitalizing the region. The agreement with Chiba University also aims to contribute to local communities by promoting academia and culture and vitalizing local economies through the exchange of human and intellectual resources.
Comprehensive Collaboration Agreement with Chiba City and Chiba University
Participated in the Chiba Entrepreneurship Educational Consortium Seedlings of Chiba, a partnership between industry, academia, and government
We participated in the Chiba Entrepreneurship Educational Consortium Seedlings of Chiba, a partnership between industry, academia, and government. We are working to create opportunities to foster entrepreneurship among children who will lead the next-generation industry.
Comprehensive Collaboration Agreement with Tsukuba City
We concluded an agreement with Tsukuba City, Ibaraki Prefecture, on a comprehensive collaboration agreement related to regional revitalization, support for the next generation, and promotion of SDGs. We will promote the revitalization of local communities and support for the next generation, and aim to contribute to the creation of sustainable communities by implementing initiatives that make use of the resources, know-how, and individuality of both parties in close cooperation.
Job Creation in Local Communities
To contribute to the local economy and strengthen community ties, we actively promote the employment of local talent at our logistics centers. At our logistics centers "ZOZOBASE Narashino" and "ZOZOBASE Tsukuba," we employ a large number of workers who reside in the surrounding areas (Chiba and Ibaraki Prefectures). At ZOZOBASE Narashino 1 and 2, 1,495 out of 1,588 part-time employees (94.1%) are residents of Chiba Prefecture. Similarly, at ZOZOBASE Tsukuba 1, 2, 3, and DPL, 2,853 out of 2,937 part-time employees (97.1%) are residents of Ibaraki Prefecture. Through these initiatives, we are creating job opportunities that directly benefit local communities.
ZOZO Connection, a special benefit program for community-based employees
ZOZO provides employees with ZOZO Connections, a system of preferential treatment tailored to local communities as an initiative aimed at creating a sustainable community by cooperating with restaurants in the regions where we operate. Employees receive benefits to revitalize their communities by actively using and returning benefits to stores in their bases.
Launched "ZOZO Connection," a Special Benefit Program for Community-based Employees
Square in ZOZO
We have set up a "Square in ZOZO" in the space in our head office, which is free of charge as a place for relaxation to neighbors. It is used by a variety of people, including small children and students, and also is used by providing a place for events held in the local community.
Educational support
Aiming to "Contribute to sustainable community development," which is one of four key actions, we are providing a variety of educational support for the next generation in collaboration with school organizations centered on the regions where we operate.
On-Demand-Delivery Classes
We conduct On-Demand Delivery Classes at schools in the regions where we operate. We offer a wide range of classes, including those on design, data science, and other topics that take advantage of our culture and business characteristics. In FY2024, we delivered classes to approximately 150 schools. Since launching the program in FY2020, we have reached over 300 schools, ranging from elementary schools to universities.
Outreach Classes Supporting the Next Generation Reach 300 Schools in Total
Career-Education Supplementary Textbook
We distribute career education supplementary materials containing information about our company and our philosophy to approximately 80,000 students at public junior high schools and elementary schools throughout Chiba Prefecture.
Posted on ZOZO's Work in a Career-Education Supplementary Textbook in Chiba
Training for Teachers
We offer workplace experience training for public school teachers with over 10 years of service in Chiba City. The program offers not only hands-on experience with our services and business operations but also workshops themed around the values and mindset we hold. Through this initiative, we aim to support educators who guide the next generation.
Other Initiatives with Regions
Launched original coffee that appeal of Nishi-Chiba, where ZOZO is headquartered
Boxed Lunches produced in Ibaraki Prefecture at ZOZOBASE Tsukuba Logistics Center
Uniforms Designed by ZOZO for the Boys Volleyball Team in Chiba City
HELLO! Collection ZOZO × Chiba Prefectural Museum of Art" Held
Sponsorship Activities
Through various activities related to sports, we aim to Contribute to sustainable community development, which is one of four Key actions.
ZOZOMARINE STADIUM
In December 2016, we acquired the naming rights of Chiba Marine Stadium, which is located in the regions where we operate. The name of the Stadium was changed to the "ZOZOMARINE STADIUM." In collaboration with relevant parties, such as Chiba City and Chiba Lotte Marines, we are planning various plans for regional revitalization.
Earning the naming rights of the Chiba Marine Stadium, and renaming it to “ZOZO Marine Stadium”.
Produced ”Crew Uniforms" for ZOZOMARINE STADIUM Staff
Donation of Former Crew Uniforms from ZOZO Marine Stadium to "FURUGI de WAKU-CHAN"
ZOZOPARK HONDA FOOTBALL AREA
As a main sponsor of a sports facility which is operated by “HONDA ESTILO Co., Ltd.” (the office which a professional soccer player Keisuke HONDA belongs), the Company acquired the naming rights of the facility. The facility was named "ZOZOPARK HONDA FOOTBALL AREA" to express the hope that it will serve as a starting point for the development of new talents, bringing together a large number of people in a variety of generations, mainly from the local community. We are cooperating with HONDA ESTILO Co., Ltd. in a variety of ways to ensure that visitors to our facilities can enjoy and use our services.
JEF UNITED ICHIHARA CHIBA
Since 2015, we have sponsored JEF UNITED ICHIHARA CHIBA, a professional soccer club based in Chiba, where we operate. With the cooperation of JEF UNITED ICHIHARA CHIBA, we are engaged in the design of uniforms and goods, and are working to revitalize local communities.
ALTILI CHIBA
We are collaborating as a brand partner with professional basketball club, ALTILI CHIBA, which is based in Chiba, where we operate. In addition to selling original ALTILI CHIBA goods in ZOZOTOWN, we announced the commencement of joint initiatives utilizing our proprietary measurement technology, "ZOZOSUIT," together with the managing company Altiri, Inc., and Chiba University. Through this initiative, we will explore the possibilities of utilizing ZOZOSUIT in the sporting field and aim to contribute to Chiba, where the three parties are based together.
Tegevajaro Miyazaki
We have concluded a Club Vision Promotion Partnership with Tegevajaro Miyazaki, a professional soccer team based in Miyazaki City, where we have our office. We are striving to revitalize local communities mainly through staff at our Miyazaki office, including support for the Academy, which is mainly composed of middle and high school students, and various regional and various measures.
Club Vision Promotion Partnership Agreement with Tegevajaro Miyazaki
Donation / Support / Volunteer
Aiming to "Contribute to sustainable community development," which is one of four Key actions, we provide support activities such as donations and volunteers for various events such as disasters.
Disaster Support
We provide various types of reconstruction assistance, including donations, material support, and sponsorship, to help restore the environment to which many people suffer as soon as possible due to disasters and man-made disasters.
Full donation of sales proceeds from Ukrainian humanitarian charity T-shirts
Sponsored and first participated in "TOUR de TOHOKU"
Joined SEMA, an Emergency-Disaster Response Alliance
Sales of SAVE FASHION, SAVE THE TOWN TEE, a new charity T-shirt to support the prevention of the Covid-19
Sales of SAVE FASHION, SAVE THE TOWN TEE, a new charity T-shirt to support the prevention of the Covid-19
Support for disaster-stricken areas with the 19th typhoon in the first year of the Reiwa Era and production of the "Reconstruction Support Can Badge presented by ZOZO CHAMPIONSHIP."
Received Medal with Dark Blue Ribbon for Reconstruction Assistance after Typhoon Damage
July 2018, 2018 : Donations to Okayama, Hiroshima and Ehime Prefectures
Donated 1% of 10-day ZOZOTOWN sales to support the reconstruction after the 2016 Kumamoto Earthquake
Donated 5% of 4-day ZOZOTOWN sales to support reconstruction from the 2015 Nepalese Earthquake
2003 Iraq War Charity T-Shirt Sales Total Donation
Support for child-care facilities
We cooperate with child care facilities located in Chiba City as part of our support for the next generation of children. We engage in exchanges, such as participating in events held within facilities, with the aim of engaging in activities that can support children living in various facilities.
Support Initiative for Children in Foster Care Starting a New Chapter
Cooperation with special support schools
We cooperate with special support schools as an initiative to employ people with disabilities. Logistics centers ZOZOBASE have many employees with disabilities, and many are hired through collaboration with local support agencies and special support schools. In addition to employment, we plan and implement a variety of initiatives in collaboration.
Volunteer
We conduct a variety of volunteer activities through our business with the aim of "Contribute to sustainable community development," which is one of four Key actions.
Cleanup Activities around ZOZOBASE Tsukuba Logistics Centers
"ZOZO Beach Clean Action" Implemented
Made-to-Order Inclusive Clothing "KIYASUKU with ZOZO"
We are committed to creating a world where everyone, including individuals with disabilities, can enjoy fashion. Through our production support service "Made by ZOZO," we offer "KIYASUKU with ZOZO," a service that enables fashion brands to produce and sell inclusive clothing on ZOZOTOWN through a made-to-order model.
Individuals with disabilities often face unique challenges in fashion depending on the type and severity of their disabilities. When choosing everyday clothing, they are frequently forced to prioritize "ease of wear," which limits their choice of fashion.
To address these challenges, "Made by ZOZO" collaborated with "KIYASUKU," an online clothing alteration service for individuals with disabilities or medical conditions. As the first initiative of the collaboration, we have developed and launched trousers designed to meet the needs of wheelchair users, which have been available since August 2024.
Made-to-Order supports inclusive apparel production for brands "KIYASUKU with ZOZO" to launch on August 10
Community Investment
We consider “Reinforcing cooperation with local communities and developing the next generation” and “Promoting diversity, equity, and inclusion,” identified in our materiality mapping to be important. We are addressing these issues by promoting regional revitalization and making investments from both business and social contribution perspectives.
| Category | Recipient | Amount(JPY) | |||||
|
Next-Generation Development |
Chiba University |
5,000,000 |
|||||
|
Chiba University ISO Committee Project |
400,000 |
||||||
|
The first tee of Japan |
216,700 |
||||||
|
Nihon-Kougoren |
1,890,697 |
||||||
|
Kamiyama Marugoto College of Design, Engineering and Entrepreneurship |
51,550 |
||||||
|
12 children living in a children's home |
247,270 |
||||||
| Reinforce Cooperation with Local Communities |
Miyazaki City |
5,000,000 |
|||||
|
Tsukuba City |
3,000,000 |
||||||
|
Bridge (Charity organization) |
28,800 |
||||||
| Promote Diversity, Equity and Inclusion |
Marriage For All Japan(Charity organization) |
250,000 |
|||||
|
Total |
16,085,017 | ||||||
Through the PGA TOUR Tournament "ZOZO CHAMPIONSHIP 2024," Approximately 38 Million Yen Donated