Contributing to a vibrant and sustainable planet by reducing negative impacts on the environment

Sustainability Four Key Actions

Contributing to a vibrant and sustainable planet by reducing negative impacts on the environment

We aim to build a sustainable environment by working with stakeholders to address environmental issues and minimize the negative impact of our business on nature.

Materiality

Improvement of product transportation efficiency
Improving transportation efficiency and reducing carbon emissions through collaboration with logistics partners.

Promote 3Rs for products for sale and packaging materials
Promoting the 3Rs — Reduce, Reuse, and Recycle — in office waste, product packaging, and the products themselves.

Address climate change
Accelerating actions for climate change by utilizing eco-friendly energy throughout operations.

Address biodiversity
Preventing soil pollution and deforestation caused by our operations and sites to preserve biodiversity. Through establishing rules and awareness-raising programs, minimizing negative impacts from the supply chain.

Water resource conservation
Responsible Water Use

KPI	Target year	FY2023	FY2024
Reduce Scope 3 emissions by 42% from the base year (2020)	2030	54.5%	50.3%
Achieve "carbon neutral"	2030	271 t-CO₂ _{*Scope 1 & 2 emissions}	750 t-CO₂ _{*Scope 1 & 2 emissions}
Achieve "net zero"	2030	224,864 t-CO₂ _{*Scope 1 & 2 & 3 emissions}	205,330 t-CO₂ _{*Scope 1 & 2 & 3 emissions}

KPI

Target year

FY2023

FY2024

Reduce Scope 3 emissions by 42% from the base year (2020)

2030

54.5%

50.3%

Achieve "carbon neutral"

2030

271

t-CO₂

_{*Scope 1 & 2 emissions}

750

t-CO₂

_{*Scope 1 & 2 emissions}

Achieve "net zero"

2030

224,864

t-CO₂

_{*Scope 1 & 2 & 3 emissions}

205,330

t-CO₂

_{*Scope 1 & 2 & 3 emissions}

Strategies and Initiatives to Achieve KPI

Introducing Renewable Energy

Actively promoting the use of renewable energy, aiming to achieve 100% renewable electricity across all company sites. In addition, taking measures to reduce energy consumption and improve energy efficiency.
ZOZO Achieves 100% Renewable Electricity Across Its Sites
Introduction of the Air Conditioning Optimization Control System "EMS-AI" at Logistics Center "ZOZOBASE NARASHINO 1"

Optimizing Delivery

We coordinate closely with logistics partners to introduce delivery methods that reduce the workload of drivers and optimize shipment volumes based on demand fluctuations.
“Slow Delivery” — Eco- and Human-Friendly Shipping Option Launches August 5 at ZOZOTOWN
Introduced EAZY, Supported by YAMATO TRANSPORT into our services, and launched a new delivery method to reduce the risk of personal information leaks through our package drop service.
Utilize YAMATO TRANSPORT's Relation Center to Streamline ZOZOTOWN Product Delivery in the Hokkaido・Kyushu Region

Optimizing Packaging Material

Introducing biomass-mixed shipping materials and switching part of our packaging from plastic to paper, while promoting improvements in packaging processes, including implementing systems to prevent excessive packaging.
Efficiency Improvement in Product Delivery through the Expansion of Order Consolidation

External Evaluation and Verification

Setting reduction targets in line with international standards to address climate change and obtaining science-based certification by international climate initiatives.
ZOZO Selected for CDP Climate Change A List for the First Time, Securing a Top Rating
GHG Reduction Targets Certified by Science Based Targets (SBT) Initiative

Sustainability