Sustainability

Creating workplaces and communities where everyone can live authentically with joy through the promotion of DE&I

Sustainability Four Key Actions

Creating workplaces and communities where everyone can live authentically with joy through the promotion of DE&I

We aim to solve environmental and social issues by providing safe, secure, sustainable, and exciting services. To achieve this, we leverage technology and work in collaboration and co-creation with all stakeholders, including our business partners.

Materiality
  • Improve employee engagement
    Creating an environment where every employee can be themselves and feel fulfilled.
  • Promote diversity, equity and inclusion
    Contributing to building a society where everyone can thrive.
  • Reinforce human resources development
    Implementing HR strategies through recruitment and talent development to strengthen employee skills.
  • Respect human rights
    Respecting human rights throughout our operations, including the supply chain.
  • Reinforce cooperation with local communities and development of the next-generation people
    Supporting local community growth through initiatives with stakeholders to empower the next generation.
KPI Target year FY2023FY2024

Ratio of Female Directors to be 30% or more

2030

45.5%

45.5%

Ratio of women in senior management positions (general managers and above) to be 30% or more

2030

12.8%

10.8%

Ratio of women in management positions (section managers and above) to be 40%

2030

24.2%

24.2%

Ratio of male employees taking childcare leave (overall) to be 100%

2030

69.1%

69.6%

Ratio of male employees taking childcare leave (permanent employees) to be 100%

2030

67.4%

70.5%

Ratio of male employees taking childcare leave (non-permanent employees) to be 100%

2030

77.8%

50.0%

Gender pay gap ratio (overall) to be 60%*1&2

2030

56.4%

56.0%

Gender pay gap ratio (permanent employees) to be 80%*1&2

2030

73.0%

72.3%

Gender pay gap ratio (non-permanent employees) to be 106%

2030

103.9%

105.1%

Compliance with the legally mandated rate for employees with disabilities

2025

2.8%

3.35%

Connect with one million people in the next-generation

2030

272,490

403,543

*1 ZOZO Group coverage: 97.6%
*2 Ratio of average annual salary of women to that of men

Strategies and Initiatives to Achieve KPI

Supporting and raising awareness of the LGBTQ+ community

Providing employee training and e-learning programs to enhance awareness among employees and stakeholders. In addition, collaborating with stakeholders to promote social inclusivity through fashion, as well as campaigns and donations supporting marriage equality in Japan.
ZOZO and GIVENCHY BEAUTY Team Up to Support LGBTQ+ Youth Through Fashion and Makeup
ZOZOSTUDIO Hosts Its First-Ever “ZOZO Picture Book Café”
Consecutive Five-Year Achievement of the Highest "Gold" Rating and Two-Year Achievement of "Rainbow" Recognition in PRIDE Index 2025

Promoting Gender equity

Providing career development training and e-learning programs to support women's careers, regularly conducting training on unconscious bias to tackle traditional gender role stereotypes, and actively participating in initiatives that support the career growth of young women.
International Women's Day Collaborative Event with LY Corporation on Careers
Participated in a workplace experience program for junior and senior high school girls interested in IT engineering, co-hosted by ZOZO, the Shintaro Yamada D&I Foundation, and 42 Tokyo
ZOZO to Participate in “Girls Meet STEM” Summer 2025 Tour, an Experiential STEM Program for Junior and Senior High School Girls
Received “Eruboshi” certification
Received the “Kurumin” certification

Supporting the Next Generation

Delivering outreach classes focused on career education and providing support activities for children living in child care institutions, as well as making donations to the local communities where our offices are located.
Outreach Classes Supporting the Next Generation Reach 300 Schools in Total
Bringing the Joy of Fashion to Children: Report on the “ZOZO FRIENDSHIP SALE” Event
ZOZO Donates a Total of 13 Million Yen to Tsukuba City, Miyazaki City, and Chiba University to Support the Next Generation

Promoting Employment of People with Disabilities

Actively promoting the employment of people with disabilities by providing an environment where they can work authentically and offering reasonable accommodations. In addition, conducting employee workshops and establishing a community for employees with hearing impairments to foster a supportive and inclusive workplace.
In the "2024 Excellent Company Award for Employment for Persons with Disabilities," our company received the"JEED Chairman's Award" and one of our part-time staff received Two Prestigious Awards
Established the “ZOZOdeaf Community” for employees with hearing impairments and held sign language workshops for staff

Sustainability