Waste Reduction

Waste Reduction

In order to realize a sustainable society, we are working to reduce waste by recycling clothing through secondary distribution and reducing paper consumption.

ZOZOUSED

In the reuse business “ZOZOUSED", which we operate on ZOZOTOWN, we are committed to reduce waste by purchasing and selling fashion-related products that are no longer in use.  Furthermore, we have implemented reusable bags for collecting these items, which can be repeatedly used after being cleaned.
The Journey of ZOZOUSED and Its Commitment to Circular Fashion

At “ZOZOUSED”, by redistributing items collected from customers, we have been able to prevent CO₂ emissions that would occur from the production to disposal and incineration of newly manufactured items. Assuming this, since the start of the service, we have cumulatively reduced CO₂ emissions by about 180,000 tons (※1). Furthermore, the amount of CO₂ emissions reduced in the fiscal year 2024, when converted to the amount absorbed by Japanese cedar trees, is equivalent to approximately 1.58 million trees (※2).

*From November 2012 to March 2025. This assumes the prevention of CO₂ emissions that would occur from the production process to the disposal and incineration of newly produced items. The number of collected items was converted to weight (source: Ministry of the Environment, “Sustainable Fashion – Fashion for the Future”), and the CO₂ emissions per kilogram of item were multiplied to calculate this (source: Ministry of the Environment, “Method of Calculation for 3R Unit Value”).
*Assuming that one Japanese cedar tree absorbs about 14 kg of CO₂ emissions (source: Kanto Regional Forest Office, Carbon Dioxide Absorption Capacity of Forests).

Moreover, the number of ZOZOUSED users (people with reuse experience) has reached approximately 4.99 million in total (※) since the service started. We continue to aim to establish a circular fashion by increasing the number of users with reuse experience, thereby expanding the cycle of circulation.

*From November 2012 to March 2025. The definition of a user with reuse experience includes purchasers of ZOZOUSED service products, users of the Replacement-discount service, and users of the regular purchasing service."

Packaging Materials

・Select the right size material for your products

Materials for packaging products ordered by customers are provided in multiple sizes and are packaged according to the size of the product. We are also working to reduce the amount of materials discarded for delivery, such as by introducing a system that allows the selection of appropriate-size materials for the size of products.
Changed Packaging for Delivery to Environmentally Conscious Materials

Paperless operations

・ZOZOTOWN Electronic Invoices and Receipts

We have fully digitized the delivery and receipt documents provided to customers when they place orders on ZOZOTOWN since 2021. Based on the number of shipments in FY2024, this transition has led to the reduction of approximately 61 million sheets of paper annually. As a result, we estimate a reduction of about 354 tons of CO₂ emissions that would have been generated through printing and incineration.

Additionally, within the company, we have introduced the electronic contract service “CloudSign,” enabling web-based contract processing and contributing to further reduction of paper waste.
Improve Operational Efficiency and Reduce Paper Consumption by Introducing Electronic Contracts