Sustainability

ESG Data

ESG Data

This page provides data related to ESG (Environmental, Social, and Governance) in our business activities, organized by categories and consolidated.

Coverage of companies covered in this report
ZOZO Corporation, ZOZO NEXT Corporation

Coverage ratio
Environmental and governance items are calculated based on the sales revenue ratio of each group company that makes up the ZOZO Group.
Social items are calculated based on the ratio of the number of employees comprising the ZOZO Group.

ESG Data

Environment
Social
Governance

Environment

  • Scrollable
ItemsUnitFY2023FY2024Coverage
Scope1& 2t-CO2 271 750 100%
Scope1&2&3t-CO2 224,864 205,330 100%
Scope1&2 per unit of net sales        t-CO2/Millions of JPY 0.001 0.004 100%
Scope1&2&3 per unit of net sales      t-CO2/Millions of JPY 1.14  0.96 100%
Scope1t-CO2 34 34 100%
Scope1
Breakdown
Gas 0 0 100%
Diesel fuelkl 6 8 100%
Heavy oilkl 0 0 100%
Kerosenekl 0 0 100%
Gasolinekl 8 5 100%
Scope2 Location Basedt-CO2 12,252 13,576 100%
Scope2 Market Basedt-CO2 237 716  100%
Scope2
Breakdown
Hot water/cold waterGJ 205 226 100%
Electricitykwh 27,946,914 30,965,057 100%
Scope3t-CO2 224,593 204,580 100%
Scope3 per unit of net salest-CO2/Millions of JPY 1.14 0.96 100%
Scope3
Breakdown
Category1 : Purchased goods and servicest-CO2 46,673 51,069 100%
Category2 : Purchased capital goodst-CO2 77,223 41,961 100%
Category3 : Purchased fuel/energy not included in Scope 1 or 2t-CO2 1,913 2,119 100%
Category4 : Upstream transportation and distributiont-CO2 71,625 80,514 100%
Category5 : Waste generated in operationst-CO2 275 288 100%
Category6 : Business travelt-CO2 1,378 1,201 100%
Category7 : Employee commutingt-CO2 1,505 1,681 100%
Category8 : Upstream leased assetst-CO2 1,109 928 100%
Category9 :  Downstream transportation and distributiont-CO2 0 100%
Category10 : Processing of sold productst-CO2 0 100%
Category11 : Use of sold products※1t-CO2 0 100%
Category12 : End-of-life treatment of sold productst-CO2 22,892  24,819 100%
Category13 : Downstream leased assetst-CO2 0 0 100%
Category14 : Franchisest-CO2 0 100%
Category15 : Investmentst-CO2 0 100%
EnergyTotal energy consumptionGJ 273,536 303,027 100%
CO2 emission per energy consumptiont-CO2/GJ 0.0474 0.0472 100%
Total energy consumption intensityGJ/Millions of JPY 1.39 1.42 100%
Renewable energy consumptionGJ 267,557 285,068 100%
Ratio of renewable energy 98.1 94.5 100%
Renewable energy consumption intensity- 1.36 1.34 100%
Water consumptionOverall water consumption 34,924 36,168 100%
Of which, consumption of city water 31,905 33,746 100%
Of which, sewage consumption** 2,816 0 100%
Other Sources (e.g., Recycled Water)* - 2,526 100%
Water consumption per unit of net sales㎥/Millions of JPY 0.18 0.17 100%
WasteTotal wastet 6,921 6,820 100%
Amount of waste recycledt 6,921 6,816 100%
Final disposal of wastet 0.1 4.2 100%
Total emissions of waste per unit of net salest/Millions of JPY 0.035 0.032 100%
Final disposal of waste per unit of net salest/Millions of JPY 0.00 0.00 100%
Recycling rate of waste% 99.9 99.9 100%
Average PUE of data centers- 1.6 1.5 100%
Green purchasing ratio※2% 21.0 30.2 100%
Total paper usedt 30.7 19.4 100%
Environmental Investment※3million JPY

8,483

7,917 100%
Number of environmental fines and penalties - 0 0 100%
Amount of environmental fines and penaltiesJPY 0 0 100%

*Expanded disclosure information.
**Revised calculation logic for FY2024.
※1 Category 11: Excluded from calculation starting fiscal year 2023.
※2  Green purchasing ratio covers OA, PC, household goods, and stationery/office supplies.
※3  Includes the amount of goods purchased from customers through the ZOZOUSED service, the cost of introducing renewable energy electricity, and the cost of introducing environmentally friendly materials.
ZOZO Corporation has undergone a three-party verification covering "greenhouse gases, energy, water, and industrial waste" by the Japan Quality Assurance Organization (JQA), with the aim of enhancing the reliability of objective evaluation and calculation of environmental data.
※ Certified as part of the SoftBank Group Corp., including ZOZO
The only greenhouse gas (GHG) emitted from our operation is carbon dioxide (CO₂).




Social

  • Scrollable
ItemsUnitFY2023FY2024Coverage
Number of employees: Ratio of male to total, ratio of female to totalTotalNumber 1,644 1,704 100%
MaleNumber(%) 954
(58.0%)
995
(58.4%)
100%
FemaleNumber(%) 690
(42.0%)
709
(41.6%)
100%
Number of employees in JapanTotalNumber 1,644  1,704 100%
Number of employees overseasTotalNumber 0 0 100%
Number of employees in managerial positions; gender compositions※1TotalNumber 327  359 97.6%
MaleNumber(%)  248 
(75.8%)
272
(75.8%)
97.6%
FemaleNumber(%) 79 
(24.2%)
87
(24.2%)
97.6%
Non-JapaneseNumber(%) 3
(0.9%)
4
(1.1%)
97.6%
Gender composition by job titleExecutive officer
Male
Number(%) 7
(87.5%)
8
(100%)
97.6%
Executive officer
Female
Number(%) 1
(12.5%)
0
(0%)
97.6%
Senior manager or higher
Male
Number(%) 95
(87.2%)
99
(89.2%)
97.6%
Senior manager or higher
Female
Number(%) 14
(12.8%)
12
(10.8%)
97.6%
Manager (section chief)
Male
Number(%) 153
(70.1%)
173
(69.7%)
97.6%
Manager (section chief)
Female
Number(%) 65
(29.8%)
75
(30.3%)
97.6%
Number of employees and gender composition by job category
(revenue generating divisions) ※2
Total
Male
Number(%) 192
(42.5%)
197
(42.1%)
100%
Total
Female
Number(%) 260
(57.5%)
271
(57.9%)
100%
Senior manager or higher
Male
Number(%) 24
(80.0%)
25
(83.3%)
100%
Senior manager or higher
Female
Number(%) 6
(20.0%)
5
(16.7%)
100%
Manager (section chief)
Male
Number(%) 39
(65.0%)
40
(63.5%)
100%
Manager (section chief)
Female
Number(%) 21
(35.0%)
23
(36.5%)
100%
Number of employees and gender composition by job category
(STEM divisions) ※2
Total
Male
Number(%) 392
(83.4%)
420
(83.8%)
100%
Total
Female
Number(%) 78
(16.6%)
81
(16.2%)
100%
Senior manager or higher
Male
Number(%) 30
(100%)
31
(100%)
100%
Senior manager or higher
Female
Number(%)

(0%)

0
(0%)
100%
Manager (section chief)
Male
Number(%) 64
(88.9%)
78
(89.7%)
100%
Manager (section chief)
Female
Number(%) 8
(11.1%)
9
(10.3%)
100%
Number of employees and gender composition by job category
(Other divisions)
Total
Male
Number(%) 370
(51.2%)
378
(51.4%)
100%
Total
Female
Number(%) 352
(48.8%)
357
(48.6%)
100%
Senior manager or higher
Male
Number(%) 44
(84.6%)
47
(87.0%)
100%
Senior manager or higher
Female
Number(%) 8
(15.4%)
7
(13.0%)
100%
Manager (section chief)
Male
Number(%) 59
(60.8%)
64
(58.2%)
100%
Manager (section chief)
Female
Number(%) 38
(39.2%)
46
(41.8%)
100%
Number of highly specialized personnelTotalNumber 103  124 100%
Research staff (basic research/technical research)Number 11 10 100%
Number of AI SpecialistNumber 43 50 100%
Number of Data scientistNumber 49 64 100%
Number of managerial appointments: Ratio of males to total, Ratio of females to totalTotalNumber 46  58 100%
MaleNumber(%) 25
(54.3%)
43
(74.1%)
100%
FemaleNumber(%) 21
(45.7%)
15
(25.9%)
100%
Number of non-Japanese employees in Japan (% to total employees): gender
composition (%)
TotalNumber(%) 48
(2.9%)
48
(2.8%)
100%
MaleNumber(%) 26
(1.6%)
30
(2.8%)
100%
FemaleNumber(%) 22
(1.3%)
18
(1.8%)
100%
Number of new employees recruited in JapanTotalNumber 223  134 100%
MaleNumber(%) 130
(58.3%)
84
(62.7%)
100%
FemaleNumber(%) 93
(41.7%)
50
(37.3%)
100%
Number of newly graduated employees recruited in JapanTotalNumber(%) 45
(20.2%)
62
(46.3%)
100%
MaleNumber(%) 24
(53.3%)
37
(59.7%)
100%
FemaleNumber(%) 21
(46.7%)
25
(40.3%)
100%
Number of mid-career employees recruited in JapanTotalNumber(%) 178
(79.8%)
72
(53.7%)
100%
MaleNumber(%) 106
(59.6%)
47
(65.3%)
100%
FemaleNumber(%) 72
(40.4%)
25
(34.7%)
100%
Number of foreign nationals among new graduates and mid-career hiresTotalNumber 10  4 100%
Number of new graduated hiresNumber(%)
(3.1%)
2
(3.2%)
100%
Number of mid-career hiresNumber(%)
(1.4%)
2
(2.8%)
100%
Number of employees with disabilitiesTotalNumber 137.5 182 100%
MaleNumber(%) 69
(50.2%)
96
(52.7%)
100%
FemaleNumber(%) 68.5
(49.8%)
98
(47.3%)
100%
Percentage of employees with disabilities in overall workforce*All employees% 2.80 3.35 100%
Number of post-retirement employees rehiredTotalNumber 0 0 100%
Average number of temporary employeesTotalNumber 4,502  4,867 100%
MaleNumber(%) 1,108
(24.6%)
1,209
(24.8%)
100%
FemaleNumber(%) 3,394
(75.4%)
3,658
(75.2%)
100%
Contract employeesNumber(%) 2
(0.04%)
2
(0.04%)
100%
Ratio to total employees* - 62.4 100%
Average number of non-permanent employeesTotalNumber 1,598  1,219 100%
Temporary staffNumber(%) 1,405
(87.9%)
1,049
(86.0%)
100%
Subcontract employeeNumber(%) 193 
(12.1%)
170
(14.0%)
100%
Ratio to total employees* - 15.6 100%
Percentage of employees who are contract or temporary staffTotal% 78.2 77.4 100%
Number of employees switched from non-permanent to permanent employmentTotalNumber 7 100%
MaleNumber(%) 2
(28.6%)
5
(71.4%)
100%
FemaleNumber(%)
(71.4%)
2
(28.6%)
100%
Number of departing employeesTotalNumber 50 78 100%
MaleNumber 35 45 100%
FemaleNumber 15 33 100%
Under 30 TotalNumber 17 23 100%
30 - 39 TotalNumber 22 39 100%
40 - 49 TotalNumber 10 14 100%
50 - 59 TotalNumber 1 2 100%
60 and above TotalNumber 0 0 100%
Personal circumstancesNumber(%) 50
(100%)
78
(100%)
100%
Corporate circumstancesNumber(%)

0

(0%)

0
(0%)
100%
Number of Transfer to another group companyNumber(%)

0

(0%)

0
(0%)
100%
OtherNumber(%)

0

(0%)

0
(0%)
100%
Retirement*Number

-

0 100%
Management departure*Number(%)

-

13
(3.64%)
100%
Non-japanese employee*Number(%)

-

4
(7.84%)
100%
Retirement rateTotal 3.3 4.5 100%
Male 2.3 2.6 100%
Female 1.0 1.9 100%
Under 30 Total 1.1 1.3 100%
30 - 39 Total 1.5 2.3 100%
40 - 49 Total 0.7 0.8 100%
50 - 59 Total 0.1 0.1 100%
60 and above Total 0 0 100%
Personal circumstances 3.3 4.5 100%
Corporate circumstances 0 0 100%
Transfer to another group company 0 0 100%
Other 0 0 100%
Rehired employees*Number of applicants for reemploymentNumber - 0 100%
Number of employees reemployedNumber - 0 100%
Reemployment rate - 0 100%
Average employment yearsAll employeesNumber 6.1 6.7 100%
MaleNumber 6.2 6.7 100%
FemaleNumber 6.0 6.6 100%
Average ageAll employeesNumber 33.9 34.3 100%
MaleNumber 34.8 35.0 100%
FemaleNumber 32.8 33.4 100%
Employees by age: Ratio of males and females to totalUnder 30 TotalNumber 482  466 100%
Under 30
Male
Number(%) 230
(47.7%)
231
(49.6%)
100%
Under 30
Female
Number(%) 252
(52.3%)
235
(50.4%)
100%
30 - 39 TotalNumber 825  860 100%
30 - 39
Male
Number(%) 489
(59.3%)
502
(58.4%)
100%
30 - 39
Female
Number(%) 336 
(40.7%)
358
(41.6%)
100%
40 - 49 TotalNumber 308  343 100%
40 - 49
Male
Number(%) 218
(70.8%)
239
(69.7%)
100%
40 - 49
Female
Number(%) 90
(29.2%)
104
(30.3%)
100%
50 - 59 TotalNumber 18  30 100%
50 - 59
Male
Number(%) 9
(50.0%)
18
(60.0%)
100%
50 - 59
Female
Number(%) 9
(50.0%)
12
(40.0%)
100%
60 and above TotalNumber 2 100%
60 and above
Male
Number(%) 1
(50.0%)
1
(50.0%)
100%
60 and above
Female
Number(%) 1
(50.0%)
1
(50.0%)
100%
Recruitment costMillions of JPYMillions of JPY 213  89 100%
Average recruiting cost per personJPY thousand 956  663 100%
Average annual salary of directors (basic salary only)TotalJPY thousand 36,816  41,010 100%
MaleJPY thousand 36,816  41,010 100%
FemaleJPY thousand - - 100%
Average annual salary of directors (basic salary + bonus)TotalJPY thousand 50,176  59,085 100%
MaleJPY thousand 50,176  59,085 100%
FemaleJPY thousand - - 100%
Average annual salary of employees in managerial positions (basic salary
only)※1
TotalJPY thousand 9,599  9,401 100%
MaleJPY thousand 10,122  9,915 100%
FemaleJPY thousand 7,919  7,774 100%
Average annual salary of employees in managerial positions (basic salary +
bonus)※1

Total

JPY thousand

10,976  10,527 100%
MaleJPY thousand 11,544  11,063 100%
FemaleJPY thousand 9,152  8,831 100%
Average annual salary of employees in non-managerial positions (basic
salary only)
TotalJPY thousand 4,582  4,879 100%
MaleJPY thousand 5,129  5,465 100%
FemaleJPY thousand 3,963  4,213 100%
Average annual salary of employees in non-managerial positions (basic
salary + bonus)
TotalJPY thousand 5,673  5,853 100%
MaleJPY thousand 6,263  6,463 100%
FemaleJPY thousand 5,007  5,158 100%
Average annual salary (base salary only) for non-management to executive officersTotalJPY thousand 5,752  5,993 100%
MaleJPY thousand 6,652  6,908 100%
FemaleJPY thousand 4,507  4,703 100%
Average annual salary (base salary + bonus) for non-management to executive officersTotalJPY thousand 6,914  7,020 100%
MaleJPY thousand 7,878  7,975 100%
FemaleJPY thousand 5,580  5,674 100%
Average median annual salary of non-management to executive officersMaleJPY thousand 7,715 6,705 100%
FemaleJPY thousand 5,495 5,381 100%
Ratio of CEO's remuneration to average annual salary of employeesRatio by average
<CEO: Employee>

-

13:1 13:1 100%
Wage differential between men and women※3All employees 56.4 56.0 97.6%
Permanent  employees 73.0 72.3 97.6%
Non-permanent  employees 103.9 105.1 97.6%
Number of employees using childcare systemsTotalNumber 132 157 100%
MaleNumber(%) 31
(23.5%)
44
(28.0%)
100%
FemaleNumber(%) 101
(76.5%)
113
(72.0%)
100%
Percentage of full-time employees taking childcare leaveMale 67.4 70.5 97.6%
Female 100 100 97.6%
Percentage of returning to work 47.3 50.0 97.6%
Percentage of non-regular employees taking childcare leave

Male

% 77.8 50.0 97.6%
Number of employees using reduced working hours system for childcareTotalNumber 21 21 100%
MaleNumber 0 0 100%
FemaleNumber 21 21 100%
Number of employees using sick/elderly family members care leaveTotalNumber 1 0 100%
MaleNumber 1 0 100%
FemaleNumber 0 0 100%
Number of employees using reduced working hours system for sick/elderly family members TotalNumber 0 0 100%
MaleNumber 0 0 100%
FemaleNumber 0 0 100%
Utilization of paid leaveTotal% 85.0 78.7 100%
Annual total working hoursaverage per employeeHours 1,857  1,961 100%
Annual hours of overtime workedaverage per employeeHours 164 157 100%
Number of employees on leave due to non-work-related illness or injuryTotalNumber 41 30 100%
MaleNumber(%) 20
(48.8%)
12
(59.0%)
100%
FemaleNumber(%) 21
(51.2%)
18
(41.0%)
100%
Lost time accident・Work-related accidentRatio of Incidence of industrial accidents resulting in leave% 0.3 0.3 100%
Number of lost-time injuries per million hours workedTotal 2.94 2.36 100%
Number of lost time injuries for contract employees (per million hours worked)*Total - 0 100%
Number of lost-time injuries for contract employees per 200,000 hours workedTotal 0 0 100%
Employee injury frequency rate per 200,000 hoursTotal 2.72 1.71 100%
Total lost workdays due to injury, accident, fatality, or illness*Day - 4,990 100%
Ratio of incidence of industrial accidents% 1.5 0.9 100%
Lost working hours due to occupational accidents*Hours - 431 100%
Number of work-related fatalities for employeesTotal 0 0 100%
Number of work-related fatalities for contractorsTotal 0 0 100%
Parcentage of employees taking stress check% 78.8 78.6 100%
Parcentage of employees taking harassment check% 100 100 100%
Parcentage of employees taking regular medical checkups% 96.5 72.6 100%
Parcentage of employees with remarks in their medical checkups % 23.3 27.4 100%
Total hours spent on capacity building training for employees※4Hours 19,843  66,964 100%
Average training hours per employee (result)※4Hours 12  39 100%
Average training days per employee*※4Day - 3 100%
Total cost of training/human resource development※4JPY thousand 12,057 139,472 100%
Average training cost per employee (result)※4JPY thousand 7,334  81,994 100%
Average training hours per manager※4Hours 9.6 42.1 100%
Average training hours per non-manager※4Hours 12.9 38.9 100%
Average training cost per manager※4JPY 13,540 180,810 100%
Average training cost per non-manager※4JPY 5,974 54,185 100%
Average participation rate in engagement survey% 92 95 100%
Percentage of highly engaged employees% 68 75 100%

*Expanded disclosure information.

  1. Management positions range from section chiefs to executive officers.
  2. Revenue generating divisions refer to divisions in charge of sales + planning/business development, and STEP divisions refer to engineers and designers.
  3. Percentage of average annual salary for women divided by average annual salary for men.
  4.  Since fiscal year 2024, we have added one-on-one sessions as part of our training programs, resulting in an increase in training hours and personnel-related costs.

Governance

  • Scrollable
ItemsUnitFY2023FY2024Coverage
Number of whistle-blowing reportsTotal 11 15 100%
Number of legal actions related to corruption, bribery, etc.Total 0 0 100%
Political contributionsJPY 0 0 100%
Income tax expense recorded in Consolidated Statement of Profit or Loss※1ten million JPY

1,601

1,936 100%
Number of violations against codes of business conduct and ethical standardsNumber of fraudulent business         Total 0 0 100%
Number of security violation        Total 0 0 100%
Number of neglect of duty        Total 0 0 100%

Number of Conflicts of Interest Cases

Total 0 0 100%

Number of Money Laundering Cases

Total 0 0 100%

Number of Insider Trading Cases

Total 0 0 100%

Number of disciplinary action

Total 0 0 100%

Other

Total 0 0 100%
Number of violations related to human rights abuse and harassment Number of harassmentTotal 0 0 100%
Number of disciplinary action        Total 0 0 100%
Product recall*NumberTotal - 0 100%
CostJPY - 0 100%
Donations and other expenditures*Community investment※2JPY thousand - 16,085 100%
Lobbying, advocacy, or similar activitiesJPY thousand - 0 100%
Regional, or national political movements / organizations / candidatesJPY thousand - 0 100%
Industry associations or tax-exempt organizations (such as think tanks)JPY thousand - 0 100%
Other (expenditures related to voting measures and referendums, etc.)JPY thousand - 0 100%
Number of Employees Dismissed for Corruption Prevention Issues*Number 0 0 100%
Number of information leaks% 0 0 100%
Parcentage of employees taking compliance e-learning        % 100 100 100%

*Expanded disclosure information.
※1 We fulfill our tax obligation appropriately for the development of our nation and the regions in which our offices are located.
※2 Major donations have been made toward organizations supporting next-generation development, community engagement, and the promotion of diversity, equity, and inclusion.
Please refer here for details on the composition of officers and their remunerations.

Related Links

ESG Data(Past Year).pdf