1. Providing the sustainable and unexpected services through co-creation with our business partners

We aim to solve environmental and social issues by providing safe, secure, sustainable, and exciting services. To achieve this, we leverage technology and work in collaboration and co-creation with all stakeholders, including our business partners.

Materiality
Reinforce ties with consumers Collaboration and co-creation with business partners Responsible use of Artificial Intelligence Provide safe and secure products and services Ethical advertising operations Improvement of animal welfare
KPI	Target year	FY2024
Display sustainability information on products for sale	2030	-
Realization of traceability of products for sale	2030	-
Expansion of made-to-order sales utilizing production support service	2030	Provide to 91 brands ※Number of production types：3,436
Strategies and Initiatives to Achieve KPI
By showcasing sustainable fashion information and brand initiatives, we aim to encourage customer interest and significantly increase the assortment of sustainable fashion available on ZOZOTOWN. Permanent Content "elove by ZOZO" We promote circular fashion by raising awareness that trading, buying, and selling used clothing is easy and accessible. Pop-Up Store "LIVE STOCK MARKET with ZOZOUSED" Opened at Shibuya PARCO for a Limited Time The Journey of ZOZOUSED and Its Commitment to Circular Fashion To alleviate sizing concerns and reduce returns due to sizing discrepancies in e-commerce purchases, we offer innovative measurement tools. Reduce Environmental Impact by Lowering the Return Rate of Shoes Compatible with ZOZOMAT To address the fashion industry's critical issues of overproduction and waste, we are broadening our network of brands utilizing the "Production support service 'Made by ZOZO'". This initiative fosters a shift towards on-demand manufacturing, allowing products to be made only after receiving a customer's order, thus promoting a more sustainable production approach. We promote circular fashion by using fibers from recycled plastic bottles and eco-friendly fabrics. This approach supports our sustainability goals by encouraging recycling and reducing environmental impact.

Sustainability