Labor Practices
To keep our employees motivated over the long term, we have set recruitment selection based on an empathy with our corporate philosophy and atmosphere, and we look into not only skills but also values and humanity, such as their aspirations for fashion and our services, how they would contribute to the community, and what kind of people they want to become. In addition, we are improving the environment by examining personnel systems and training based on a fixed-point survey of employees so that they can work in a manner suited to their diverse lifestyles. On the other hand, in order to realize our corporate philosophy, we believe that it is essential for employees to work with fun. To this end, based on the concept of EFM (Employee Friendship Management), we plan and implement measures to build cross-sectional links between employees. We also centrally manage information on employees in the personnel database, and strive to allocate personnel in the right place so that each and every employee can maximize their capabilities.
ISO Certification
We have developed a production support service Made by ZOZO that produces an appropriate amount of products in accordance with demand that only produces goods after receiving customer orders and provides it to our business partner brands. In addition, our Chinese affiliate factory conducts "Made by ZOZO" production, has acquired ISO 14001 Certification, ISO 45001 Certification, and QMS Certification (ISO 9001 Certification).
| Group Company Information | Location | Year and month of certification |
| NANTONG ZHUOTENG INFORMATION TECHNOLOGY CO.,LTD | China Jiangsu Province | March 2023 |
Occupational Safety and Health
Creating a Comfortable Working Environment
We are also working on creating an environment that makes it easier for employees to work. For example, the lounge of ”ZOZOBASE” logistics centers have colored and greener interior furniture, creating a space that differs from a typical ordinally warehouse. This reflects the desire of employees working in the warehouse to relax in the breaktime and to cultivate their sensibilities as employees of a fashion company. In the main office, we are implementing a variety of measures to facilitate communication among employees, such as removing partitions between desks and securing enough meeting spaces. In addition, the Safety and Health Committee holds monthly meetings, which are attended by representatives of workers, observers (industrial physicians) and company representatives. The Committee discusses a comfortable working environment led by employees. The subjects cover these by discussing the status of occupational accidents and the working environment at each site, and by checking overtime hours and the amount of work for employees to discuss the appropriateness.
”ZOZOBASE” Logistics Centers
Since safety assurance is a key issue for "ZOZOBASE", we are working to prevent occupational accidents, ensure the safety and health of employees, and create and promote a comfortable working environment.
Establishment of Safety and Health Committee
We have established Safety and Health Committees at each site to report and confirm occupational accidents, overtime, the number and reasons for absenteeism, the status of necessary qualifications and member lists, hazard indications and corrective actions through patrols, and risk assessment updates. The Safety and Health Committee is heldmonthly as required by law.
Safety and Health Committee Structure
Occupational Safety and Health / Preventing Industrial Accidents
In-house inspection score
Score the safety standards and regularly inspect them to check whether they are met.
Truck berth fall prevention fence
From the viewpoint of safety measures, a prevention fence is installed to prevent falling from the truck berth.
*Truck berth: Space to contact trucks for loading and unloading
Safety awareness poster
Post safety awareness posters with ZOZOBASE concept of Smile Delivery (delivering joy to customers).
Environmental improvement questionnaire
Conduct a questionnaire on the working environment for workers, and make improvements based on the results.
Near-miss questionnaire
Conduct a questionnaire on the experiences of near misses among workers and take measures based on the results.
Occupational Safety and Health and Health Promotion Policy
Compliance with Laws and Regulations
We strive to manage occupational safety and health by complying with all applicable laws, regulations, and internal standards related to occupational safety and health in each country or region where we conduct business.
Occupational Safety and Health Management System
We establish and maintain a system that clearly defines roles and responsibilities at all locations.
Risk Reduction and Continuous Improvement of Workplace Environment
We continuously improve the workplace environment by identifying, eliminating, and reducing potential risks in the workplace.
Realization of safety through the latest technology and manpower saving
We proactively promote the introduction of the latest technology and labor saving to realize a safe workplace.
Safety and health education, training, and awareness activities
We continuously provide education and awareness-raising activities related to occupational safety and health and health promotion to raise awareness.
Communication
We engage in smooth communication and promote occupational safety and health activities and health promotion with the participation of all employees.
Support for Health Maintenance
We continuously support mental health measures and health maintenance for all ZOZO Group executives and employees.
*Employees and the entire business are covered
Workplace environment improvements
Establishment of Employee Representatives
In accordance with the labor-related laws of Japan, we have selected representatives from employees of each business location in a legally mandated manner. These representatives deliberate on changes to employment regulations and the conclusion of labor-management agreements with the corporation.
*While we respect the Freedom of Association and the Exercise of the Right to Collective Bargaining in our Basic Human Rights Policy, there is no labor union at our company.
Fair Wages and Commitment to Equal Pay for Equal Work
We ensure fair wages for our employees by complying with relevant laws, including the Labor Standards Act, Minimum Wage Act, Equal Employment Opportunity Act, and the Part-Time and Fixed-Term Worker Act. Our wages exceed the minimum wage standards set by local regulations in each country. In Japan, we adhere to the Equal Pay for Equal Work Act and promote balanced and equal treatment, ensuring there are no unreasonable disparities based on gender or employment type.
Initiatives to Reduce Working Hours
We strive to create a healthy working environment that gives consideration to work-life balance and discourages working hours, so that employees are able to fully demonstrate their abilities and physical health and fully demonstrate their abilities.
- Calculate a forecast of monthly overtime hours in the middle of each month, and request business coordination from managers if there is a possibility of overtime hours exceeding 45 hours.
- The attendance system will send an alert to managers if overtime hours exceed 30 hours, 45 hours and 60 hours.
- When overtime exceeds 80 hours, interviews will be conducted with an industrial physician and HR division to discuss future measures.
- Introduced RPA to streamline operations.(some divisions)
*Our company has established work rules based on labor laws and labor-management agreements. These rules cover appropriate working and break times, overtime, late-night work, holidays, and leaves. (Basic Human Rights Policy)