Labor Practices and Occupational Safety and Health
Ensuring a healthy and safe work environment for all employees is a fundamental responsibility for ZOZO Group to undertake for achieving sustainable growth.
The Group has established an Occupational Health and Safety Policy and promotes a work environment where all employees can work with peace of mind. We also actively enhance employee benefits and programs to meet the needs of flexible working styles that arise from diverse lifestyles. Furthermore, we believe that 'enjoying work' is essential to realizing our corporate philosophy. Beyond safety and health, we value a workplace where employees find true fulfillment and satisfaction.
Occupational Safety and Health and Health Promotion Policy
1. Compliance with Laws and Regulations
We strive to manage occupational safety and health by complying with all applicable laws, regulations, and internal standards related to occupational safety and health in each country or region where we conduct business.
2. Occupational Safety and Health Management System
We establish and maintain a system that clearly defines roles and responsibilities at all locations.
3. Risk Reduction and Continuous Improvement of Workplace Environment
We continuously improve the workplace environment by identifying, eliminating, and reducing potential risks in the workplace.
4. Realization of safety through the latest technology and manpower saving
We proactively promote the introduction of the latest technology and labor saving to realize a safe workplace.
5. Safety and health education, training, and awareness activities
We continuously provide education and awareness-raising activities related to occupational safety and health and health promotion to raise awareness.
6. Communication
We engage in smooth communication and promote occupational safety and health activities and health promotion with the participation of all employees.
7. Support for Health Maintenance
We continuously support mental health measures and health maintenance for all ZOZO Group executives and employees.
*Employees and the entire business are covered
Efforts for Occupational Safety and Health
To protect employee safety and health, we promote various efforts in line with all applicable laws, regulations, and internal standards related to occupational safety and health in each country or region where we conduct business.
Group-wide Efforts
At each of our locations, we have established a Health and Safety Committee consisting of employee representatives, management, and experts such as industrial physicians. In compliance with legal requirements, these committees hold monthly meetings to discuss occupational accidents, overtime, absenteeism, and workplace environmental improvements. Additionally, they report and verify the appointment of required qualified personnel, updates to member lists, hazard identification and corrective actions from inspections, and updates to risk assessments.
- Health Management: Conducting regular health checkups and support programs (e.g., establishing consultation desks with industrial physicians).
- Mental Health: Conducting stress checks, providing consultation desks with industrial physicians and counselors, and implementing anti-harassment programs.
- Facility and Equipment Safety: Regular equipment inspections and maintenance of emergency exits and evacuation routes.
- Work Environment Management: Monitoring of temperature and humidity, and optimization of lighting.
- Emergency Response: Manuals for earthquakes, fires, and infectious diseases, and regularly conducting evacuation drills.
- Occupational Accident Response: Accident response manuals (clarifying emergency preparedness and response procedures).
- Stockpile and Disaster Supply Management: Management of emergency stockpiles (food, water, etc.).
Efforts at ”ZOZOBASE” Logistics Centers
At “ZOZOBASE,” we recognize that ensuring safety is a top priority, and we are committed to preventing workplace accidents, safeguarding the health and safety of our employees, and fostering a comfortable work environment.
- Risk Assessment and Evaluation: We conduct regular risk assessments and prioritize mitigation actions for items identified as high-risk.
- In-house inspection score: Score the safety standards and regularly inspect them to check whether they are met.
- Truck berth fall prevention fence: From the viewpoint of safety measures, a prevention fence is installed to prevent falling from the truck berth. *Truck berth: Space to contact trucks for loading and unloading
- Safety awareness poster: Post safety awareness posters with ZOZOBASE concept of Smile Delivery (delivering joy to customers).
- Environmental improvement questionnaire: Conduct a questionnaire on the working environment for workers, and make improvements based on the results.
- Near-miss Reporting and Response: We collect near-miss reports from all workers through a dedicated form. We review all submissions and implement necessary actions.
Labor Practices
Establishment of Employee Representatives
In accordance with the labor-related laws of Japan, we have selected representatives from employees of each business location in a legally mandated manner. These representatives deliberate on changes to employment regulations and the conclusion of labor-management agreements with the corporation.
*While we respect the Freedom of Association and the Exercise of the Right to Collective Bargaining in our Basic Human Rights Policy, there is no labor union at our company.
Fair Wages and Commitment to Equal Pay for Equal Work
We ensure fair wages for our employees by complying with relevant laws, including the Labor Standards Act, Minimum Wage Act, Equal Employment Opportunity Act, and the Part-Time and Fixed-Term Worker Act. Our wages exceed the minimum wage standards set by local regulations in each country. Wages for overtime are paid at a premium rate in compliance with applicable regulations. In Japan, we adhere to the Equal Pay for Equal Work Act and promote balanced and equal treatment, ensuring there are no unreasonable disparities based on gender or employment type.
Initiatives to Reduce Working Hours
We strive to create a healthy working environment that gives consideration to work-life balance and discourages working hours, so that employees are able to fully demonstrate their abilities and physical health and fully demonstrate their abilities.
- In addition to complying with labor laws and "36 Agreement" (a labor-management agreement in Japan which defines overtime limits), we have established an internal policy to keep overtime within 45 hours per month as a general rule, with a maximum limit of 80 hours.
- Calculate a forecast of monthly overtime hours in the middle of each month, and request business coordination from managers if there is a possibility of overtime hours exceeding 45 hours.
- The attendance system will send an alert to managers if overtime hours exceed 30 hours, 45 hours and 60 hours.
- When overtime exceeds 80 hours, interviews will be conducted with an industrial physician and HR division to discuss future measures.
- Introduced RPA and encouraging the use of AI to streamline operations.
*Our company has established work rules based on labor laws and labor-management agreements. These rules cover appropriate working and break times, overtime, late-night work, holidays, and leaves. (Basic Human Rights Policy)
Annual Paid Leave
We grant annual paid leave based on years of service in accordance with the Labor Standards Act. Employees who have worked at least 80% of their scheduled workdays are eligible for up to 20 days of leave per year. For employees working on shifts, leave can also be taken on an hourly basis. In FY2024, the utilization rate for paid leave was 78.7%.
Benefits and Welfare and Employee Support Systems
Career Survey and Engagement Survey
We regularly conduct Career Surveys to enhance employees' employability for the future, setting goals and actions to measure performance and address skill gaps. Additionally, we believe that increased employee engagement and motivation contribute to organizational vitality and strengthen competitiveness.Therefore, we aim to create a fulfilling workplace environment and conduct Engagement Surveys every three months, with questions related to job satisfaction, job purpose, happiness, stress, and more.
Management by objectives
Once a half year, each employee sets goals based on the mission and vision of the organization. After the half year, each employee reviews his/her performance such as results and actions against the grade definitions, value actions, and goals.
Self-declaration system
Every six months, we implement a system in which employees could request a transfer and tell their future career plans.
Benefits and Welfare
We provide an office environment that makes the most of individual characteristics and allows our employees to demonstrate their maximum performance, as well as various systems to improve our technological capabilities.
Benefits and Welfare