Regarding the handling of Personal Information

Please read the following matters concerning the handling of personal information, and please click the "Contact us” button if you agree to these terms.

ZOZO, Inc. (the “Company” or “we”) respects the privacy of those who provide us with their Personal Information, and will handle such Personal Information with full attention to its management.

Definition of “Personal Information”

Personal Information means information in relation to individuals, and by which individuals are identifiable through names, addresses, e-mail addresses or any other components constituting such information. Any information that does not enable identification of an individual in itself, but enable identification of an individual through collation with other information is also included in Personal Information.

Purpose of Use of Personal Information

Personal Information provided to us will be used solely for the following purposes, and not for any other purpose:

  • (1)for responding to the relevant person’s feedback and inquiries;
  • (2)for establishing contact with the relevant person;
  • (3)for communications with and notifications to the relevant person for recruitment purposes; or
  • (4)for any other purpose of use as instructed or agreed upon by the relevant person.

Provision of Personal Information to Third Parties

We will not disclose any Personal Information we acquire to any third party without the consent of the relevant person or unless otherwise stipulated by applicable laws.

Outsourcing of Personal Information Management

We may outsource, in whole or in part, the management of the Personal Information we acquire.

Utilization of Statistical Data

We may create statistical data that do not enable identification of an individual by processing the Personal Information provided to us. Statistical data that do not enable identification of an individual may be utilized by us without any limitation.

A Note when Inputting Personal Information

Personal Information we acquire are provided to us on a voluntary basis. Please note, however, that we will not be able to respond to your inquiries unless you have provided us with your contact information.

Obtaining Personal Information through unrecognizable methods

We will not acquire any Personal Information through methods, such as the use of cookies or Web beacons, that are not easily recognizable by data subjects.

Measures for ensuring the security of Personal Information

Necessary and appropriate measures will be taken to prevent or remedy any leakage, loss or damage of Personal Information acquired by us, and to ensure the security of such information. To improve the quality of our service, we will ensure that Personal Information of the relevant persons are properly stored within the Company even after we have responded to their inquiries. This website has been encrypted by SSL (Secure Socket Layer).

Privacy Mark

We have established a personal information protection program in accordance with the JISQ15001:2006. We have acquired a “Privacy Mark” in October 2007 from the Japan Information Processing Development Corporation (JIPDEC) Privacy Mark is awarded to companies that have appropriately handled Personal Information. Details of our Privacy Mark are as follows:
Privacy Mark No. 10822664
URL:http://privacymark.jp

Request in respect of Personal Information subject to Disclosure / Contact Information

We accept requests from data subjects on the purpose of use, disclosure, amendment, addition or deletion, suspension of use, elimination, or suspension of provision to a third party, of their Personal Information that are possessed and subject to disclosure by us (“Disclosures”). Our contact information for requests in respect of Disclosures is as follows:

Contact details for Inquiries about Personal Information

Customer Support Center
ZOZO, Inc.
World Business Garden Marive West 16F
6-1, Nakase 2-chome, Mihama-ku, Chiba-shi, Chiba 261-7116
Business hours: 09:00 - 21:00
*Click here for inquiries about Personal Information.

Personal Information Protection Manager
Mineki Okura (Director, ZOZO, Inc.)

Accredited Personal Information Protection Organization of which our group is a member

ZOZO, Inc. is a business operator covered by Japan Institution for Promotion of Digital Economy and Community, an accredited personal information protection organization pursuant to Article 47, Paragraph 1 of the Act on the Protection of Personal Information. Any complaints in connection with the handling of Personal Information by ZOZO, Inc. may also be filed to Japan Institution for Promotion of Digital Economy and Community.

(1) Name of the accredited personal information protection organization:
Japan Institution for Promotion of Digital Economy and Community

(2) Contact for complaint resolution:
Personal Information Protection Complaints Desk

Roppongi First Building
1-9-9 Roppongi, Minato-ku, Tokyo 106-0032
Phone: 03-5860-7565 / 0120-700-779