SERVICE
The largest fashion e-commerce in Japan.
Over 1,600 stores offering more than
9,000 brands.
At any given time, more than 1,020,000 items are available for purchase, in addition
of more than 2,600 new items (average) per day.
(As of Jun. 30th, 2024)
Operates ZOZOCOSME, a specialized cosmetics mall, ZOZOSHOES, a shoe-specialized zone, and ZOZOVILLA, a luxury & designer zone.
Same day delivery services are available in limited areas within
Japan.
Gift-wrapping services.
Deferred payment option, “Tsukebarai”.
Since Dec. 15th, 2004
Japan's largest outfit-sharing app with over 17 million downloads.
Users are able to search for outfits that suit you and the latest trends based on AI diagnosis from more than 14 million posts by users in a wide range of genres.
In addition, know-how videos, makeup posts, and a full makeup AR function provide a wealth of fashion information, including makeup. (As of Jun. 30th, 2024)
Since Oct. 31st, 2013
Multi-size is a new way of shopping for clothes where users select their height
and weight to purchase their ideal size.
Collaborates with brands to sell items that have been
expanded into multi-size since Fall/Winter 2019.
Participating brands
Audrey and John Wad, Aunt Marie's, Auntie Rosa Holiday, FREAK'S STORE, FREE'S MART, LOWRYS FARM, nano・universe, NATURAL BEAUTY BASIC, Ungrid etc.
Since : Aug. 2nd, 2019
Online website (shop) for secondhand/vintage apparel “ZOZOUSED”.
Offering approximately 900,000 items at any given time, from 7,000 brands (As of
Jun. 30th, 2024).
Offers a wide variety of fashion items, from casual to luxury brands with
reasonable prices.
Users who trade-in their secondhand/vintage apparel can receive discounts for new items they purchase on ZOZOTOWN.
"ZOZO Trade-in" function whereby you trade-in items purchased in the past and
discount the trade-in amount on the spot when you shop at ZOZOTOWN.
"Any time ZOZO Trade-in"
function that allows you to exchange previously purchased items on ZOZOTOWN for ZOZO points at any
time.
When you send trade-in items, you can sell them if you pack the items on hand that you
purchased outside of ZOZOTOWN.
More than 9,500 fashion brands can be purchased by ZOZOUSED (As of
Jun. 30th, 2024).
Shipping charges and handling charges are free.
Since Nov. 12th, 2012
A fulfillment support service for e-commerce sites operated by partner companies with stores in ZOZOTOWN.
ZOZOTOWN’s logistics center “ZOZOBASE” takes on various fulfillment operations
such as photography, measuring, packaging and delivery for the companies’ internal e-commerce
operation.
Partner companies can operate their internal e-commerce sites without bearing capital
investment, labor costs, inventory storage fees, etc.
Offers inventory coordination among each
channel of sales (internal e-commerce, store, ZOZOTOWN), minimizing the loss of sales opportunities
due to product shortages.
Since May 20th, 2019
3D measurement bodysuit "ZOZOSUIT" enables 3D modeling of a precise body by taking a 360-degree picture of dot-marks printed on the entire suit with a smartphone camera.
Introduced in Oct.2020
*former ZOZOSUIT…Introduced in 2017,currently the service has ended.
3D foot measuring tool "ZOZOMAT" is a printed mat that allows customers to easily measure 3D of feet while you are at home by taking a 360-degree photograph of the dot markers on the entire mat with a smartphone camera. By taking photographs of feet one by one on a mat with a smartphone, it is possible to measure multiple points, such as leg length, leg breadth, and foot surroundings.
ZOZOGLASS is a skin tone capturing device that will solve customers' challenge of cosmetic product color selection when shopping online. When scanning with ZOZOGLASS and the ZOZOTOWN app, one's smartphone camera detects the fiducial markers for locating customers' face and facial features. Color swatches printed on ZOZOGLASS' front frame allow the proprietary algorithm to color correct and accurately detect customers' skin tone in any lighting condition.
Body management service “ZOZOFIT” enables easy, highly accurate 3D body scans to be captured at gyms and homes, as well as the tracking and comparing of measurement data over time.This is the first non-apparel offering utilizing the ZOZOSUIT technology, and is available in the U.S.
Since Aug 24th, 2022