Integrated Report

Business Overview

Core Services


    The largest fashion e-commerce in Japan.
    Over 1,500 stores offering more than 8,500 brands.
    At any given time, more than 900,000 items are available for purchase, in addition to more than 2,600 new items (average) per day.
    (As of Dec. 31st, 2022)

    Operates ZOZOCOSME, a specialized cosmetics mall, ZOZOSHOES, a shoe-specialized mall, and ZOZOVILLA, a luxury & designer zone.

    Same day delivery services are available in limited areas within Japan.
    Gift-wrapping services.
    Deferred payment option, “Tsukebarai”, a deferred payment service.
    Since Dec. 15th, 2004

  • WEAR

    Japan’s largest fashion app that offers unlimited fashion / styling content.
    Users are able to post their outfits and search, view and save some of our most popular, charismatic daily users are certified as “WEARISTA”(*).
    Over 16 million downloads, and more than 13 million styling posts (As of Dec. 31st, 2022).


    ・Check Latest Trends from Pickup Tags
    The most seasonal trends and arrivals can be viewed from "Today's Pickup Tag" on the top page.

    ・Purchase items for coordination on official site
    Can buy coordinated wearing items from ZOZOTOWN and brand-name official shopping websites.

    ・Prominents and Influencers Participate
    If you follow your favorite user, you can check the latest coordination in the timeline.
    As a popular WEARISTA of WEAR certified users, various celebrities such as Model Talent Designers and Influencers also participated.

    Since Oct. 31st, 2013

    *WEARISTA ‘s are officially certified users who are “fashionistas”.

  • Multi-size

    Multi-size is a new way of shopping for clothes where users select their height and weight to purchase their ideal size.
    Collaborates with brands to sell items that have been expanded into multi-size since Fall/Winter 2019.

    Participating brands
    Audrey and John Wad, Casper John, CIAOPANIC, FREAK'S STORE, FREE'S MART, GALLARDAGALANTE, KASHIYAMA, Levi's, LOWRYS FARM, nano・universe, NATURAL BEAUTY BASIC, Ungrid, w closet etc.

    Since : Aug. 2nd, 2019


    Online website (shop) for secondhand/vintage apparel “ZOZOUSED”.

    Offering more than 600,000 items at any given time, from 6,500 brands (As of Dec. 31st, 2022).
    Offers a wide variety of fashion items, from casual to luxury brands with reasonable prices.

    Users who trade-in their secondhand/vintage apparel can receive discounts for new items they purchase on ZOZOTOWN.

    "ZOZO Trade-in" function whereby you trade-in items purchased in the past and discount the trade-in amount on the spot when you shop at ZOZOTOWN.
    "Any time ZOZO Trade-in" function that allows you to exchange previously purchased items on ZOZOTOWN for ZOZO points at any time.
    When you send trade-in items, you can sell them if you pack the items on hand that you purchased outside of ZOZOTOWN.
    More than 8,500 fashion brands can be purchased by ZOZOUSED (As of Dec. 31st, 2022).
    Shipping charges and handling charges are free.
    Since Nov. 12th, 2012

  • Fulfillment by ZOZO

    A fulfillment support service for e-commerce sites operated by partner companies with stores in ZOZOTOWN.

    ZOZOTOWN’s logistics center “ZOZOBASE” takes on various fulfillment operations such as
    photography, measuring, packaging and delivery for the companies’ internal e-commerce operation.
    Partner companies can operate their internal e-commerce sites without bearing capital investment, labor costs, inventory storage fees, etc.
    Offers inventory coordination among each channel of sales (internal e-commerce, store, ZOZOTOWN), minimizing the loss of sales opportunities due to product shortages.
    Since May 20th, 2019


    3D measurement bodysuit "ZOZOSUIT" enables 3D modeling of a precise body by taking a 360-degree picture of dot-marks printed on the entire suit with a smartphone camera.
    We launched ZOZOFIT body management service in the U.S. in Aug. 2022 a new business utilizing the body shape measurement technology of the former ZOZOSUIT(*).

    *Introduced in 2017, currently the service has ended.


    3D foot measuring tool "ZOZOMAT" is a printed mat that allows customers to easily measure 3D of feet while you are at home by taking a 360-degree photograph of the dot markers on the entire mat with a smartphone camera. By taking photographs of feet one by one on a mat with a smartphone, it is possible to measure multiple points, such as leg length, leg breadth, and foot surroundings.


    ZOZOGLASS is a skin tone capturing device that will solve customers' challenge of cosmetic product color selection when shopping online. When scanning with ZOZOGLASS and the ZOZOTOWN app, one's smartphone camera detects the fiducial markers for locating customers' face and facial features. Color swatches printed on ZOZOGLASS' front frame allow the proprietary algorithm to color correct and accurately detect customers' skin tone in any lighting condition.

Business models of each business and service

Growth Strategy

Vision for Mid- to Long-term Growth

In addition to stable growth through Group synergies between ZOZOTOWN business and Z Holdings Group, we will further accelerate growth by establishing a new earnings pillar centered on the 3 pillars of the strategy. We aim to realize our corporate philosophy of "Inspire the world. Deliver joy every day."

Vision for Mid- to Long-term Growth

Group Structure

ZOZO Group is building a management system that can promote existing businesses at ZOZO, create group synergies with the parent company Z Holdings Group, and promptly promote R&D and new businesses with Group companies. We will continue to build an optimal group structure to promote management strategies and realize sustainable company growth.

Group Structure

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